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Author's words:

Hello everyone...:)
Before starting the story I want to give you some character introduction.

Note : Aditya's family and Kiara's​ family are acquaintances in business they meet often in parties marriages and other events. They don't have any competitive fights related to business and are good acquaintances.

Male lead :-

Name : Aditya Kashyap

Household : Son of multibillionaire. Lives in one of the most expensive and luxurious place in india.

DOB : 02 jan 

Looks : Very very Handsome . 
Height: 6'2 ft 
Well built personality. Has cold and powerful aura.

Nature: Has powerful and cold aura which makes people think of him as an unaproachable person . A person one should never try to offend or he can make your life hell. Very Good to family and very few special peoples .
( Mom and dad are very proud of their son and agree to his every decision )

Study : Filming and Entertainment management , business management​( Completed his highschool in US )

Skills : All rounder. Has great management skills. Hacking genius.

__________________________

Female lead :-

Name : Kiara Parihaar

Household : daughter of a multibillionaire.
Lives in one of the most expensive and luxurious place in India.

DOB : 24 dec

Looks : Really Really Beautiful .
Natural beauty. Perfect figure.
Height : 5'6 m 
Has very unique body fragrance

Nature : cute, lively and playful girl. Very professional and hardworking when it comes to work, study and career. Makes friends easily. Easy to talk to. 

Study : acting and film study

Skills : All rounder.
Cooks really very well.

_____________________________

Supporting Male :

Name : Vivaan Oberoi 
( Aditya's best friend )

Household : son of multimillionaire ( His dad is share holder in Kashyap corporation ) 

DOB : 1 Oct

Looks : Very handsome. Has a mole above his lips.

Height : 6'1 ft .
Great physical personality.

Nature: very cheerful, flirty, playboy yet trustworthy. Always bragging about his looks.

Study : Acting and film study

Skills : Can act very well. 
Can dance well. Can fight very well.

___________________________

Supporting Male :

Name : Rudra Kashyap
( Aditya's younger brother )

Household : same as male lead

DOB : 15 dec

Looks : handsome. 
Height : 5'11 m .
Great physical personality.

Nature : Most loyal to his brother . Can betray Everyone and everything for his brother.cheerful and energetic. The most busybody person. Very curious about everything related to gossips. But never spills the beans .
GREAT FOODIE 

Study : diploma​ in entertainment and celebrity management studies , fashion designing.

Skills : Great celebrity management skills. Best fashion designer . Can find out each and every information about anything.

_____________________________

Name : Paras Parihaar 
(Kiara's elder brother) 
(8yrs elder than female lead)

Household : MultiBillionaire. CEO of Allure perfumes and Parihaar Empire (lives in same house as female lead)

DOB : 11 Nov

Looks : handsome 
Height: 6 ft.

Nature : Not very talkative, often busy with work.

Study : Masters in Business Management

Skills : Excellent Leadership

_________________________



Name : Ruby Jaiswal 

(Paras Parihaar's future wife)

Household : Multimillionaire, Daughter of the shareholder of Parihaar Empire.

DOB : 16 Oct

Looks : beautiful , cute.
Height : 5'4 m.

Nature : Strong, competitive, not very talkative.

Study : Business Management and Jewelry Designing 

Skills : Very Creative and good with words.



￼ 



Other Characters :

Name : Vaani Kapoor
( Kiara's best friend )

Household : Quite rich (Her father works in a company as a manager ) lives in a 4bhk flat in a decent building. 

DOB : 10 Sep 

Looks : cute , little bit chubby , 
Height: 5'2 m 

Nature : very playful , lively and cheerful. Loyal and trustworthy . Loves gossip.

Study : Celebrity management study

Skills : Very good in celebrity management

___________________________

Parents

Name : Tej Kashyap
(Aditya's father )

Household : billionaire. Owner of a fashion brand called lush . Chairman of lush fashion wear company and Kashyap Corporation.
His fashion brand is one of the top brand internationally. 

Wife : Shikha Kashyap ( 48, 29 Nov )
( Nature of wife : friendly and loving mother. Over dramatic . Extremely picky. Loves children )

Current age and DOB : 49, 15 sep

Nature : Friendly with his sons. Handles everything perfectly. Easy to talk to. Kind of Picky about everything

______________________________



Name : Ratan Parihaar
(Kiara's father ) 

Household : billionaire. Owns one of the best perfume brand in the world called allure. Chairman of allure cologne and Parihaar Empire. Its a perfume brand since 1920's. Its the most elegant and best perfume in country.
( lives in same house as female lead )

Wife : Avni Parihaar
( dead )

Current age and DOB: 46, 10 feb

Nature : Extremely friendly and love but only for his children . Respectful and supporting to relatives, friends and acquaintances​.

_________________________

"Why are you here?" Kiara was shocked as well as annoyed to see Aditya at her door.
"Go back Mr. Kashyap. You are disturbing me." Kiara emotionlessly told him to leave and pushed the door to close it.
Before the door could close, it was stopped by a strong and muscular arm.
Aditya pushed the door open as Kiara staggered a few steps back. 
"What was the relationship between you in Rihaan Khan?" Aditya asked directly without beating around the bush.
Kiara was dumbfounded when she heard that person's name after more than five years when he came near the university to bother her.
"Tell me the truth and I'll go back immediately. i won't bother you anymore." Aditya declared.
"I ain't willing to tell you anything regarding my personal matters. So, please leave Mr. Kashyap!" Kiara almost lost her calm after hearing that jerk's name.
"I won't go back unless you tell me the truth." Aditya said as he locked the door behind him and stood in front of her. 
"You want to know? Okay then! Listen carefully. Rihaan and I shared a very intimate relationship for few days. I used him as I wanted. Then dumped him so that I could court you. Does this fulfill your requirements Mr. Kashyap? Now Please leave!" Kiara lied boldly to make Aditya leave.
Aditya's eyes darkened a few shades as soon as he heard Kiara's lies. He walked towards the bed in big strides and sat arrogantly.
"You really want me stay here, don't you?" Aditya crossed his legs and raised his left brow arrogantly.
Kiara: "....." 
There was turmoil in her hazel eyes. 
"Please Kiara... I need to know." Aditya requested tenderly.

That night a few knots of their messily tangled relationship eased up. Slowly but surely their relationship that turned sour just due to some mere misunderstandings will improve. 

Read ahead to join Kiara and Aditya's rollercoaster ride of emotions. The love that blooms eternally.

theories to guide them in running these large organizations.It wasn't until the early 1900s,
however ,that the first steps toward developing such theories were taken.
Management Theory
A theory is a coherent group of assumptions put forth to explain the relationship betweenvtwo or
more observable facts.
Management theory is the collection of ideas that recommend general rules of how to manage an
organization or business.These theories address how supervisor simplement strategies to
accomplish organizational goals and how they motivate employees to perform at their best ability.
It is a system of ideas intended to explain something.It provides a framework for explaining
observations based on assumptions.
CLASSICAL ORGANIZATION THEORY(1911-1947)
Classical management theory is based on the belief that workers only have physical and economic
needs.It does not take into account social needs or job satisfaction ,but instead advocates a
specialization of labor,centralized leadership and decision-making ,and profit maximization.
Designed solely to streamline operations,increase productivity and enhance the bottomline,this
idea arose in the late19th century and gained prominence through the first half of the 20th century.
While not widely subscribed to in modern times,this theory offers some principles that remain
valid,to an extent,in small business settings in regards to manufacturing.
Classical Management Theory has three schools of thought Scientific Management,which
identifies the bestway to do a line of work;"Bureaucratic Management,which focuses on rules
and procedure,hierarchy and clear division of labour;and Administrative Management, which
emphasises the flow of information within the organisation."
We shall have a critical discussion of each of these schools.
Scientific Management School of Thought
The Scientific Management Approach (Fredrick W.Taylor 1856–1915)

In the small meeting room, everyone sat in silence.
"We withdrew from the match to defend Coach Gu against the injustice. Why did they treat Coach Gu unjustly?" Shuang Pang, who was the youngest among the athletes, broke the silence.
"Shuang Pang, don't tell tales! This is the flat management, which is not against Coach Gu deliberately," said an old coach who was sitting next to the athletes.
"Is this the flat management? I've searched this term on the internet. Flat management is implemented to reduce the administrative levels. But after this flat management in our team, none of the high-level management staff is reduced; none of the executive coaches are reduced; the coaches of the men's team and the women's team are still there. Only Coach Gu is 'reduced.' Isn't it against Coach Gu deliberately?" Shuang Pang said indignantly.
"Even so, you shouldn't have withdrawn from the match. You should express your appeal rationally instead of taking this extreme action. Don't forget you are athletes of our country! You should attach most importance to the honor of our country," the old coach continued to say.
"Coach Gu's contribution is greater than ours. What did he get out of it? An Irish promotion? What were they thinking? Kill the donkey the moment it leaves the millstone, right?" Anshan Wang, who usually remained silent, suddenly said.
Everyone in the meeting room dropped into silence again, for all of them knew Zhizhong Gu's contribution to the National Table Tennis Team very well. When considering contribution, none of them could compare with Zhizhong Gu.
"I also feel you are too impetuous," Dai Li said. "I know you are defending Coach Gu, and you hope Coach Gu can come back. However, have you ever thought about how your behavior will do harm to Coach Gu instead of helping him!"
Dai Li paused a bit, then he said, "Someone doesn't want Coach Gu to go on coaching the national team, because he is competent and admired by all of us. But your withdrawal will make those people more afraid of Coach Gu; therefore, they will not dare to give any real power to Coach Gu. You think your collective withdrawal looks as if you are expressing your support for Coach Gu or defending him against the injustice, but in fact you are jeopardizing Coach Gu's future career."
After Dai Li's reminder, all the athletes realized their rashness.
Just as Dai Li said, after this collective withdrawal, everyone knew Zhizhong Gu was enjoying immense popularity and support in the National Table Tennis Team, which would make the high-level management more afraid of him. They worried that they couldn't control the National Table Tennis Team. Someone thought Zhizhong Gu set up a small clique in the team to go against the high-level management.
In this circumstance, Zhizhong Gu wouldn't be allowed to do any substantive work for a while. Nobody would dare to put him in a position with real powers, so he might have to do some leisure work till his retirement.
Athletes like Anshan Wang who had been engaged in the sports industry for years knew this truth very well. Therefore, after Dai Li's reminder, reality suddenly dawned on them.
"Sorry, we are wrong! We are harming Coach Gu." Anshan Wang lowered his head.
"Let me call Coach Gu now and tell him we didn't do it deliberately," Shuang Pang said.
"Don't contact Coach Gu now!" Dai Li stopped Shuang Pang immediately, then he said, "If you call Coach Gu now, it will be more difficult for him to get away from this issue."
"Then what should we do now?" Shuang Pang asked.
"You should admit your mistake first!" Dai Li shook his head ruefully. "I suggest we could undertake the responsibility of the withdrawal, and try our best to make a clean break with Coach Gu, which might be helpful for him."
"We will definitely be punished, right?" Shuang Pang asked timidly.
"You will be punished in all likelihood." Dai Li nodded, then he looked at other executive coaches in the meeting room, and said, "I suggest we undertake the responsibility in the name of the National Table Tennis Team, and make an apology to the public. Let's face the consequence of this withdrawal together. What say you?"
"Coach Li, you didn't participate in this withdrawal, which was a decision made by us. We shall receive any possible punishments!" Pengfei Cui said courageously.
"Pengfei, what Coach Li means is that the law can't be enforced when everyone is an offender," Anshan Wang said. He had now been restored to reason completely.
Dai Li nodded. "Right, that's what I want to say. We admit the mistake and undertake the responsibility in the name of the national team. I hope this will mitigate the punishment to each individual. Moreover, if the team is to undertake the responsibility, normally the principal of the team would bear much of the blame. But now Coach Gu has been transferred, and we don't have a principal in the team; therefore, if we are lucky, we might be able to minimize the consequence of this issue."
...
It had been three days since the withdrawal. The National Table Tennis Team admitted its mistake and apologized to the public. It seemed the issue had been quieted down.
The General Administration of Sports asked the Table Tennis Association to investigate the withdrawal strictly, but it didn't mention any punishment. Also, the coaches who would be put in charge of the men's team and the women's team were not decided.
Maybe the withdrawal made the high level management more cautious in the reform. Everyone knew the reform was supposed to solve problems instead of creating more problems.
Some in the national team thought Dai Li's trick had worked; other people thought it was just the calm before the storm. The management level was still preparing punishments, or the management level planned to settle the accounts when people had forgotten this issue.
The daily work of the national team progressed without change. However, the sense of anxiety and loss still permeated the team. Without Coach Gu to lead them, no one knew how the National Table Tennis Team would develop.
One day, Dai Li got a call from Zhizhong Gu after dinner.
"Li, I've heard your suggestion of undertaking the responsibility in the name of the national team. Thank you," Zhizhong Gu said.
"If I had known in advance of their plan to withdraw, I would have stopped them. Did this issue cause any trouble for you?" Dai Li asked.
"In my current situation, should I be afraid of more trouble? A lot of lice don't bite." Zhizhong Gu paused a bit, then said, "But I owe you an apology, for I might have brought trouble on you."
Dai Li frowned and asked, "Is this issue still not over? Is the management level still planning to give punishment?"
"The punishment is inevitable. The collective withdrawal is a big issue, which has to be answered for. The key is the degree of punishment," Zhizhong Gu said.
"Will someone be fired?" Dai Li asked immediately.
"It can't be that serious. A short-term suspension is unavoidable." Zhizhong Gu continued to say, "I don't worry about the athletes. The veteran players like Anshan Wang and Pengfei Cui have gained enough fame and wealth in these years under my leadership, which are enough for the rest of their lives, even if their career lives as athletes were to end now. Also, they also accumulated a lot of injuries in their bodies; it's time for them to have a good break and rehabilitation."
"As for the young athletes like Shuang Pang, they are the hope of the National Table Tennis Team in the future, and they are expected to accomplish great things, no matter who the future coach of the team will be. Therefore, if there is any punishment for them, it will not be very heavy. Instead of them, I am worrying about you the most."
"Me? Why?" Dai Li asked in confusion.
"When I was the head coach, I promoted several executive coaches into the core management team, including you. So you might be targeted by being treated unjustly or being marginalized for a long time." As Zhizhong Gu spoke, he let out a long sigh. "Compared to the other coaches, you are the youngest, and you also don't have the history of being a table tennis player. Therefore, what worries me is that they will get rid of you to scare the rest of the coaches."
"I don't think they will come for me… No matter who will be the next coach of the team, the team will still need me. Don't you believe in my competence?" Dai Li said with a smile.
"Your competence is indeed the best. I could say you are the best physical trainer I've met. However, I recruited you into the team, so they will treat you as an ally of mine. I wouldn't worry about you if the withdrawal hadn't happened, but now the situation is different. The management level will not allow something like this to reoccur. So it is highly possible for the team to be purged," Zhizhong Gu said.
Dai Li fell silent. If Zhizhong Gu was warning him of this, then it was very likely to occur. Although Zhizhong Gu had been demoted, his relationship network was still there. He must have heard some news before calling Dai Li.
It was not hard to understand what had happened. As an old saying goes, each sovereign maintains his own courtiers. The new boss would eagerly replace all previous underlings with his trusted followers, while the followers of the previous boss would be purged.
Moreover, the collective withdrawal had strengthened their determination to get rid of Zhizhong Gu's followers. Those people were apparently deemed dispensable and given priority to be eliminated.
In the National Table Tennis Team, a young and junior physical trainer without the background of an athlete was obviously the best object for elimination.
...
Two days later.
"Li, I've just received a notification. You are required to go to the HR Department of the Table Tennis Association at 10 a.m. tomorrow. They want to talk with you."
Dai Li nodded silently. He had already been prepared for that.
If it's doomed to come, it will come eventually…


How could a poor graduate student without any background or connections become successful? With a coaching system? An upgrade? This is not a computer game, but real life we’re talking about!
 
This will be a fantasy based on reality. Dai Li will fight back against all those who would mock and humiliate him with his astonishing and awe-inspiring training skills. From a nobody he’ll try to become the most illustrious coach in the sports world, so join him in proving to everyone who’s the real master here!

A few other Management Trainees from various departments took turns to report their updates before it was Sloth Apartments' Management Trainee's turn. 
"Mr. Liang has been seriously considering the details of the designs recently. From time to time, he would go down to the construction site and give instructions. He has also carefully selected wall paint and furniture to make the design more environmentally friendly. Last weekend, he also talked to me briefly about Fei Huang Workspace…" 
Eh? 
Pei Qian sensitively noticed that something was amiss. 
Why was Liang Qingfan asking about Fei Huang Workspace for no reason? 
"What exactly did he say?" Pei Qian immediately asked.
The Management Trainee of Sloth Apartments pondered for a moment. "I told him that Fei Huang Workspace is on paid leave, and Mr. Liang looked envious. Other than that… there wasn't much else." 
He was envious because Fei Huang Workspace was on paid leave? 
Pei Qian's frown eased considerably. 
Yes, that's not bad. This kind of attitude was good! 
Liang Qingfan had only started work a few days ago, but he was already thinking about taking a paid leave. He was really teachable! 
Still, Pei Qian could not afford to be careless. He turned to Fei Huang Workspace's Management Trainee and asked, "Has Mr. Liang contacted Fei Huang Workspace?" 
Fei Huang Workspace's Management Trainee looked confused. "Boss Pei, the entire company is on leave. I wouldn't know even if Liang Qingfan contacted anyone in private. However, I've been working in the office and accepting many calls. I can confirm that no one has introduced himself as Mr. Liang."
Pei Qian nodded subtly.
It was unlikely that Liang Qingfan would have called Huang Sibo directly. After all, he had only just arrived in Jingzhou a while ago, and he did not have many contact numbers of people in charge.
If Liang Qingfan urgently wanted to engage Fei Huang Workspace's help for something, he would likely approach Boss Pei himself, right?
Since he had not approached Boss Pei or called Fei Huang Workspace's office… it meant that Liang Qingfan was only casually asking because he had been interested in the fact that all the employees were on paid leave, right? 
At first, Pei Qian had thought about asking the Management Trainee why he had not reported this immediately. However, on further thought, it did not seem necessary to immediately report such a small matter to Pei Qian. It made no difference to report it during the Management Trainee meeting. 
Finding nothing suspicious, Pei Qian gestured for the meeting to carry on. 
It was Fish-Catching Take-Out's Management Trainee's turn.
"The new branches are still incurring losses, but Boss Rui doesn't seem to mind. He's still preparing to open more branches. On top of that, the chef at the Gourmet Laboratory has been making regular trips to the nameless restaurant recently. They seem to be researching a new and more luxurious dish in private." 
Pei Qian had been overjoyed to hear the first sentence, but by the end, he was frowning deeply. 
"A new dish?" 
He had not been informed about this before. 
However, why was the chef making trips to Ming Yun Private Kitchen? Was he trying to learn new skills associated with high-end dishes? 
Still, the dishes produced by Ming Yun Private Kitchen required outstanding culinary skills and extremely valuable ingredients. How could they be made into take-out? 
A modified version? The chances of success were not high. 
That was because Fish-Catching Take-Out's average-priced meals were still incurring losses. Wouldn't the losses only increase if they tried to venture into the high-end market? 
Pei Qian pondered for a moment, and then said, "Keep a close eye on this. I want a detailed report at the next meeting." 
He had no intention of putting a stop to this because there were high chances of failure. If they really failed, Fish-Catching Take-Out would be able to burn more money, and Pei Qian would be elated.
Last but not least, it was time for the report from Thriller Hostel's Management Trainee. All in all, everything at the Thriller Hostel was going well. The timeline for the Golden Maze was tight, but there were no huge problems. 
Pei Qian was slightly disappointed. He wanted Thriller Hostel's construction to be delayed. 
To him, it would be best if Thriller Hostel was only completed at the end of August or at the start of September. It wouldn't affect settlement, and he would be able to generate less income. 
However, he was helpless. Chen Kangtuo, Boss Li, and the others were all anxious. Judging by their current speed, Thriller Hostel would be open for business at the beginning of July. 
Even if Pei Qian thought up a reason to delay its opening, he would only be able to postpone it by one or two weeks. Any longer than that seemed impossible. 
All the Management Trainees had finished their reports. After some thought, Pei Qian concluded that the current situation wasn't horrible. There was still hope. 
"Good work, everyone! Keep working hard!"
… 
… 
June 20th, Monday…
At 9 AM, Pei Qian was eating his breakfast at Fish-Catching Internet Cafe. As he sipped his coffee, he thought about his plan for the week. 
It was the 20th today. In other words, it was the day of the month that he had the entire Ming Yun Private Kitchen reserved. 
He had already decided whom to invite to Ming Yun Private Kitchen for a meal: the production team of Tomorrow is Beautiful. 
Tomorrow is Beautiful was finally taken out of overseas cinemas yesterday. They had made 1.4 million US dollars in the box offices. However, Pei Qian saw no need to panic just yet, because overseas box offices took much longer to distribute profits than local ones. That would be a problem for the next cycle. 
The film's final results in the box offices had also been hotly debated online. The fans analyzed that there were multiple reasons behind it. 
For example, there were the effect of the final post-credits scene in Tomorrow is Beautiful, how the Jury Award's reputation could not be compared to the Palme d'Or no matter how good it was, how the film did badly in the beginning so that—no matter how high the row piece rate had become subsequently—the later performance was limited. 
In short, one could not say that the film was a hit at the box office. It still fell short of what many fans had hoped. 
Still, no matter what, it had been a hit at the box offices. It had also done the best in overseas box offices in those couple of years. Especially considering its initial investment, the fact that Tomorrow is Beautiful had aired in local and overseas cinemas and was being streamed online was a huge win. 
Thus, Lu Zhiyao, Zhang Zuting, and the others were taking the opportunity to gather in Jingzhou and celebrate.
Of course, Pei Qian wondered if their real intention was to feast at the nameless restaurant. Why else would they have decided to be in Jingzhou on the 20th? 
Zhang Zuting knew very well that Boss Pei had reserved the nameless restaurant on the 20th of every month. 
By now, Pei Qian could not be bothered to deal with those people's little schemes. It was just too bad that Thriller Hostel had not been completed yet. Otherwise, he would have sent the entire group of them there to play until they puked.
He needed to teach them that it would be alright if they had incurred losses and tried to get a meal out of Boss Pei; the latter would have welcomed them with open arms. However, they were trying to get a meal after generating a lot of profits. Sorry, but they would have to feel the hospitality that locals of Jingzhou show their guests! 
On top of that, Tengda Games and Shang Yang Games had officially started competing in the esports arena. 
Shang Yang Games had successfully persuaded several long-standing local esports clubs to form a team for IOI. They had also invited a few overseas clubs to take part in a competition in the city. 
Of course, Tengda Games would not be left behind. A few esports clubs in the country had also agreed to form GOG teams. 
The wealthier esports clubs decided to spend more money pleasing both sides by setting up teams for both games. On the other hand, the poorer clubs had no choice but to pick a side.
At the moment, GOG and IOI each had their merits. GOG had a big base of gamers in the country, but IOI had better potential to make it to the international arena. As for Tengda Corporation… it looked like it was leaning towards GOG. 
However, its multiple attempts at resuscitating IOI's local server made others doubt that it had given up on the game completely. Thus, to the clubs, the situation was looking very confusing once again. 
Pei Qian did not want to think about those things for now. After all, things had just started, and there was not much he could tell. Now, his biggest concern was whether to eat with Zhang Zuting, Lu Zhiyao, and the others or not.
If he did, his corpse would be repeatedly lashed at right at the dinner table. He could already imagine what the other men would say to him.
For example: "Boss Pei, you had so much foresight to insist that all dialogue should be in English. Although ticket sales weren't the best, the concept has conquered the entire world."
They might even start talking about every detail related to Cannes as well. 
There was no doubt about that. After all, Zhu Xiaoce had even gone so far as to thank Boss Pei by name at the end of his speech. It would be natural to expect everyone to take a stab at Boss Pei at the dining table. 
Yet, what excuse could Boss Pei give for not turning up? 
He was too busy? 
Yes, that excuse did seem to be a panacea of sorts. After all, it had become common knowledge that Boss Pei was a very busy man. He could use that excuse as a shield against anything. 
At last, Pei Qian decided to use the 'work shield'. Tomorrow is Beautiful was a beautiful mistake. It would be best if everyone just left it in the past.
As he sipped his coffee, Pei Qian spotted a familiar-looking long face with his peripheral vision.
"Brother Qian! You're here indeed!" Ma Yang looked excited to have 'caught' Pei Qian.
"Old Ma? What are you doing here?" Pei Qian was stunned. 
Ma Yang had nothing to do with Fish-Catching Internet Cafe now. He was mainly in charge of Dream Realization Ventures, and he was meant to be working on the Fully-Automated Bickering Machine with Zhang Wang. 
Initially, Ma Yang had spent some time at DGE Esports Club. However, ever since he lost 0-28, he stopped going over. 
Ma Yang sat down opposite Pei Qian and giggled. "Brother Qian, I'm here to apply for funding!" 
"Huh? Apply for funding?" This piqued Pei Qian's interest. "What, has something gone wrong with the manufacturing of the Fully-Automated Bickering Machines?" 
Ma Yang quickly shook his head. "No, no, no. Manufacturing of the Fully-Automated Bickering Machines has been going well. Apart from the fact that we can't sell a single one of them, everything is fine. 
"I'm here to apply for funding on behalf of DGE Esports Club. Many clubs have been inviting DGE to play friendly matches with them. I've been thinking about going with them to other clubs and making a few connections." 
Pei Qian was overjoyed. "Have you forgotten your feud? You lost to those young internet addicts 0-28!" 
Ma Yang sniggered. "Brother Qian, that's where you're wrong. Since when have I been one to bear grudges? I went back to Dream Realization Ventures to help share your burdens! It was not because I accidentally died a couple of times! The world can testify on my behalf!" 
Pei Qian could not be bothered to expose him. He asked, "Why isn't Zhang Yuan applying for funding if he wants to take the club to play friendly matches against other teams?"
Ma Yang smiled. "Zhang Yuan feels embarrassed. DGE Esports Club has only been spending money until now. It hasn't earned a single cent. 
"He thinks that it would be ridiculous to apply for funding to send the club to various cities to participate in friendly matches. That's why he's too ashamed to ask. He thinks playing friendly matches online would be good enough." 
Friendly matches online? Those cost nothing! No way! 
In fact, Pei Qian thought that it would be best not to take part in any friendly matches. It would be safest to make DGE Esports Club remain in the villa all day and entertain themselves. 
However, their appearance at Fish-Catching Internet Cafe's Live Esports Museum showed many people—especially other clubs that were interested in GOG—that they existed. 
He had no reason to turn down other clubs' invitations for friendly matches. 
Since there was no avoiding it, Pei Qian decided to let nature take its course and spend as much money as possible while he was at it. Could he invite the other clubs to Jingzhou and provide food and accommodation? 
No, that seemed inappropriate. 
He wanted to invite other clubs to Jingzhou to spend as much money as possible. Of course, he would book the best restaurants and hotels. Yet, what if those clubs became so touched that they misunderstood him? What if they kept investing more money in their GOG teams? 
Wouldn't IOI collapse?
Thus, Pei Qian couldn't do that! 
On further thought, it seemed like buying the best airplane tickets for DGE's members to travel to various cities and participate in friendly matches was the best option.
He could spend on food, air tickets, and other things as well; but he would not cause other clubs to enjoy GOG anymore. They would just play a couple of matches without affecting the bigger picture. 
Pei Qian nodded. "Alright, approved. You, Zhang Yuan, Li Yaling, and the Management Trainee of the club will go together with the team members. Go to the other cities and play friendly matches with the other clubs. Keep to the same standards as other Tengda business trips; we will cover all expenses!" 
Ma Yang raised his thumb in excitement. "I knew you would understand, Brother Qian! I knew you would agree! I'll tell Zhang Yuan the good news right now!"


I really just want to lose money! T_T
Best boss ever, prodigy of the business world, genius creator, visionary of the century.
These are the descriptions used for Pei Qian, President of Tengda Corporation.
Ever since his rebirth, Pei Qian finds himself in possession of a system that rewards him if he manages to lose money.
Instantly, a brilliant idea comes to mind — making crappy games!
"If the game flops, all my investment cost will be lost!"
"How difficult can it be to lose money?"
Indeed... how difficult can it be?
------------------------------------------------------------
This book is highly popular in China and has set off a new trend. Webnovel has very high expectations for this book and has gotten the author to refine the first chapter as an exclusive for global readers. We hope everyone will enjoy reading it.

Anna's POV:
After I convince Nanny that he needs some time, Nanny agreed to me, and I hold Alex's hand, and we both lead to my room, and I closed the door...
I don't want to tell Nanny about Rubeus uncle dagger words because she will be worried, and she may say it to Mark, and I am sure Mark will take it very seriously, and their bond may permanently break because of me…
And after I came into my room, I gave my teddy to Alex to play with it…
He happily holds the big teddy and the paperweight he bought from Mark's office and enjoying by playing with them. I feel relieved by looking at his cheerful chubby face...
Kids smile is the heart of heaven...
There's nothing more pure than an innocent child's smile. It's just so radiant with unadulterated happiness, and by looking at his happy smiling face when he is busy in playing with the teddy, it took away all my stress...
And I am very happy that Alex is safe, and Mark is personally caring for Alex like his family member...
But my mind was way back again by thinking about Rubies Uncle's dagger words...
He didn't say anything wrong...
My status really portraits like a whore to the outside locality because I am personally moving close to Mark, and he spent soo much money on me, and there is no legal relationship between us and everyone will think that I am after Mark for his property and money...
But I should not care what everyone thinks because we know what we are and how genuinely we love to each other, and I know he spent his money on taking care of me...
But I should make him to stop spending on me...
I know he doesn't listen if I convince him, but I should make a try to stop spending on me...
But I don't have a single penny right now to maintain myself, and I need to pay my education fees for two years to finish my course, and I should take care of Alex and his education too...
I should join some part-time job apart from my college timings to earn money for my maintenance...
But first, I should know about my college fees...
I immediately got a flash of Ria...
We both are very excited to join in the same college, but now I should face it on my own without her help...
I know every day I will miss her in my academic...
I am not sure that I can find a friend like Ria...
But luckily I find Mona...
She is very kind and good at caretaking of me, and particularly when it comes to Mark and me, she will definitely take a stand on my side even though Mark is her childhood friend...
Mona supported me all the time, and particularly when Mark and I got our first fight at the cable car station, she took her stand on my side and made me calm down by telling about Mark to me...
I don't know I should feel bad luck because I lost my mom and my best friend Ria, or I should be thankful that I got Mona in place of my mom and Mark by replacing Ria's care...
I will be very thankful for what I have unless worrying about what I lost...
In between my thoughts, I take my phone and search the college address and the college phone number on Google...
I found the number, and I called them...
Anna: Hello sir, this is Anna...
Management: Yeah, How can I help you?
Anna: I got my admission letter from the course interior designer in your college for two years...
Management: ok...
Anna: Can you please forward me the fee structure...
Management: Sure, I will send it to your e-mail...
Anna: ok, thank you, sir...
After a few minutes, I got an e-mail from my college management, and I drop my mouth in shock by looking at the fee structure...
Fifty lakhs for two years of my education...
OMG...
So I should pay 25 lakhs each year..!
Does it mean I should earn around two lakhs per month?
If I am in the capacity to earn two lakhs per month, why I will study further?
Instead, I will continue the job…
My mind was blank...
Is it better to shift for other courses which have less fees?
No...
Ria and I want to do this course, and she believes me that this course is perfect for me, and we both work hard to get admission to this college...
Just because of fees, I should not quite the course, and it's the dream of Ria and mine...
But how can I pay the fees without the help of Mark...
Let's call to the management again and request him for the concession; I again called them immediately...
Anna: Hello sir, this is Anna...
I just called you before to know the information about the fee structure...
Management: Yeah, I send the same to your e-mail...
Anna: Yes, sir, I need further information regarding the concession of the fees...
Management: ok...
Anna: Is there any concession available in fee structures...
Management: I send the fee structure to you after the concession, dear...
Anna: What?
Management: Yes, actually, the fees for the course are around 95 lakhs, and we discount around 50% to you by looking at your scores for the admission test and your merit list...
(I understand they don't give any concession to me further...)
Anna: Ok, I am very glad to hear that, and can you please tell me when I should pay the amount?
Management: You can pay in 4 equal installments for every six months in advance...
Anna: So, I should pay 12.5 lakhs when I am joining, right?
Management: Yes...
(It's really a high amount to manage on my own, and I again ask him by killing my shyness.)
Anna: Is there any way I can get the concession?
Management: I am so sorry dear, I understand that you are in a financial crisis, but I can't give you a discount more than this according to our academic rules...
But I can help you with some educational loans...
Anna: Educational loan?
Management: Yes, and I personally recommend you to give a good amount of loan to you to the banks we tie up…
Anna: Can you please tell me in detail...
Management: Yeah, if you are ok to take a loan, I will forward your information to all the tie-up banks with our college...
And soon they will contact you and give you the details about the education loan...
Anna: Sure sir, please forward my details to them and hope I should get the maximum amount of educational loan...
Management: Yes, dear, you will definitely get a good amount of loan because your scorecard is very good, and I will advise you one more thing...
Anna: yeah, Sure...
Management: our college is offering scholarships for the college toppers...
But...
Anna: but?
Management: you should pay the fees in advance, and if you secured top, then the fees for the first semester you paid will refund to you, and with those funds, you can pay your second semester...
Anna: that's really helped me...
But I should arrange for my first installment, right?
Management: Yes...
Anna: And I will work hard to get the top score to secure the scholarship...
Management: Yes, and I am sure you will get a scholarship because you already have an excellent merit list and the best fit in this course, and with your effort and hard work, you can easily finish the course with good grades...
Anna: Thank you so much for your support...
But I want to know how the educational loan works and about the repayment of loan...
Management: Yes, dear, the educational loan rules vary from bank to bank...
Maybe in two days, they will reach you through the phone and discuss with you about the details...
And as far as I know, most of the banks will collect the repayment of loan amount after your education...
Anna: Hoo..
That's really helpful...
Management: Yes, and I am sure you will be a top interior designer soon...
Anna: I hope soo...
And thank you so much for sparing your valuable time..
Management: Its ok dear, Have a great day…
Anna: Thank you…
Have a great day…
(I hang the phone and thinking about my college admission and hoping I should get a good amount of loan...
In between my thoughts, I looked at the time, and it's around lunchtime, and I should take Alex to the dining room for his food.
When I reached the dining table, Nanny prepared lunch and arranged on the dining table...)
(Hello readers,
Please support the story with power stones and your valuable review. 
Please shower with gifts on this poor author.
Please buy me a coffee at https://ko-fi.com/annamark)


[Warning: This noval features Mature Content]
She wanted love, but he wanted revenge!

"Okay.., Thanks for saving me.."

(I said, and turned around to leave his room)

Mark: "It's better, If You Remove Your Undergarments"..
(A sudden shrill electrified my body when I heard those words. I turn around to look at him. He is just doing his work on his laptop very casually. I didn't respond and turn to reach the door.)

Mark: "Your wound will heal soon, so..."

Anna: "Okay..."

(What I just say? 
Did I actually agree to remove my undergarments?
It's embarrassed me.
I just rush out of his room in a hurry, but when I unintentionally imagine his words, my heart starts racing.)
_________

Anna is devastated when her best friend Ria dies mysteriously. Whereas Mark, who is Ria's older brother wants to find the culprits, who are responsible for Ria's death....

Both Anna and Mark teams up to find the facts regarding Ria's case but they don't know that they fall in love to eachother...

They feel like they can't live without eachother...

On one fine day, both of them confess their love to eachother and their relationship leads to marriage...
 

However, there are secrets behind Ria's death that will threaten the fragile romance blossoming between Anna and Mark and it leads Anna to be his slave...

Mark wants to take strong revenge on Anna by entering into Slave aggrement...

But Anna always trusts that love always Wins over revenge, so she always enjoys his sexual intense punishments out of love towards him...

But to his surprise, he starts to find himself falling in love with Anna again.


Revenge Wins?
or 
Love Wins..?

No matter how many fights you may get into, if you truly love someone it should never matter in the end...

Love Always Blossom...

Follow the book for further details...
Hope you will enjoy it...

_______

In the first 100 chapters Mark behaviour is a kind of Pervert and tease Anna in all possible ways...

After 100 chapters, he realised his love towards her and started giving values to her wishes, He replaced Anna's nightmares with dreams,
Anna's worries with happiness, and her fears with love...

(Just bear his pervert behaviour of first 100 chapters and see how he will change step by step towards Anna...)

_______

Anna's wish: 

I wish to wake up everyday to the feel of your breath on my neck...
The warmth of your lips on my skin...
The sound of your heart beating with mine...


----------


Once, you were my salvation 
 My light
 My peace 
Now, you are my prison
 My captor
 My king
Your once warm eyes,
Are now, cold as ice...
You once took my heart in both hands,
Calling me the finest in all the lands...
But now your stone cold, dagger-like stare,
Makes me want to run away like a startled hare
I’m no pet to be kept, 
No exotic beast to be bound...
Even with all this rage against you that I hold,
What am I to do except do as I am told... 

{By SOL (beloved reader)}
-----------
Special Thanks to my content editor, ISLINDA, Who supported me in all the possible ways...
I am blessed to find you as my CE...

and as always a special thanks to Webnoval for giving me such a Great platform by pooling of readers and authors...

And a special Thanks to my beloved readers for supporting...

And a special Thanks to the co authors who always supported me and teach me many lessons...

_______

Join Anna and Mark in there sweet Revenge journey of Love and compassion...

Please buy me a coffee at https://ko-fi.com/annamark

Shennong Mountain, trial space mountain road entrance.
Zuo Yi and Bao'er passed the numerous security checks and came to the front of the channel management department.
Although it is an important part of the Shennong Mountain Scenic Area, it is now a place forbidden for tourists. The security force even surpassed the military zone. The Transcendent that Zuo Yi saw along the way reached dozens.
After more than half a month, the building covering the mountain road was expanded again, and a shield to prevent satellite detection was added.
"Hello Chief Zuo …"
A graceful woman is leading someone to welcome Zuo Yi before the management section. She smiled and introduced herself: "I'm Mu Yufei, Director of the Trial Space Channel Management Department, I'm honored to meet you."
Zuo Yi shook hands with her: "Hello Director."
The Director of the Trial Space Channel Management Department, more than XNUMX years old and under XNUMX years old, has a beautiful and charming appearance, and has a particularly friendly temperament. A smile makes people feel involuntary.
In Zuo Yi's perception, the opponent has a very special type of Extraordinary fluctuation, the intensity is between C-Rank and A-Rank.
What's special is that her Extraordinary fluctuations affect people around her all the time.
This ability should fall into the category of charm.
But it is useless to Zuo Yi. His iron wall consciousness cannot be shaken even by the big Wizard. The succubus in Abyss encounters him as a nemesis.
Of course, Zuo Yi will not be hostile to Mu Yufei, at least a little curious.
The Director of the Trial Space Channel Management Department is not an ordinary person, or the Transcendent of the ordinary. It must be known that this is the entrance to a new world, and the benefits involved are extremely huge.
It should be known that at China Imperial Capital, the World Stone that can be transmitted to the Wild Desolate World is guarded by Qin Wuyang, an Alpha. Although the trial space is not as good as the Wild Desolate World, it is not of much importance to China.
According to the situation learned by Zuo Yi, there are currently four forces in charge of the Trial Space Channel Management Department, the China Ministry of Internal Affairs, the China National Defense Force, the China Extraordinary Management Office and the China Extraordinary Alliance. To draw up.
The director of the management department is not a casual throne. Mu Yufei is so young. To say that she has no background power is a big joke.
It is just that Zuo Yi has never been interested in these power struggles. Shen Deping, chief executive officer of the Extraordinary Management Office in Hubei Province, had hoped that he could manage the trial channel on behalf of the Extraordinary Management Office, but he rejected it directly.
"Is this your daughter?"
Mu Yufei's eyes fell on Bao'er, admiring: "It's so cute!"
Bao'er flinched behind Zuo Yi and said politely, "Aunt is fine."
Zuo Yi was a little surprised.
Because the little girl who is always good and sensible does not seem to have a cold at this.
"Hello there."
Mu Yufei also felt Bao'er's exclusion. There was a little embarrassment in the smile: "Left Chief, please inside."
The management hall is very lively, and there are hundreds of staff conducting research and testing around the transmission light door, and there is no lack of Transcendent.
Mu Yufei wanted to invite Zuo Yi to sit in the office first, but was rejected by Zuo Yi: "No need to be so troublesome, I'll take daughter to play for two days. Let me talk about it later."
Mu Yufei probably never encountered such a situation, and her smile was stiff: "So, then okay."
Due to the huge risks, the trial space entry is now strictly controlled. Even the personnel selected by the Ministry of Internal Affairs, the National Defense Force, the Extraordinary Management Office and the Super League need to pass a number of audits.
As the director of the management department, she has a veto power. Although power cannot be used lightly, no one dares to belittle it.
However, Mu Yufei is very clear that his power is worthless to Zuo Yi.
"Goodbye."
Zuo Yi punched her nodded and led Bao'er to the teleport aperture.
"Baby …"
He shoved the dog rope into the little girl's hand and warned repeatedly: "You go in with Tyke, don't be afraid, Tyke will help you find father."
Outsiders will be randomly transferred to different locations after entering the trial space, but Zuo Yi tried it a few times. He took Tyke in and was not separated, so he gave Tyke to Bao'er.
Tyke is familiar with the terrain and finds Zuo Yi with no difficulty.
And its strength is not suppressed in the trial space, which is enough to ensure the safety of the little girl.
"Ah."
Bao'er held the dog leash bravely, "I'm not afraid."
Father said he would take her to a fun place.
Woof!
Tyke yelled: Bao'er, rest assured, Wang will protect you!
Zuo Yi rubbed the little girl's head: "Let's go."
Looking at the magical aperture in front, Bao'er not at all was afraid, but he had a eager curiosity.
"A'Ty, let's go!"
She led Tyke toward the aperture, and her big black eyes reflected the bright rays of light.
The next moment, Bao'er and Tyke's silhouette disappeared at the same time.
Zuo Yi took a step forward and followed the teleport to the trial space.
"Ah!"
When the rays of light in front receded, the little girl found herself in a dense forest, all surrounded by thick towering trees, and saw no signs of smoke.
The air here is exceptionally fresh, with the fragrance of grass and wild flowers, and the sun shines through the gap between the canopies in the woodland, as if it were a scene in a fairy tale.
Bao'er immediately fell in love with this world. I don't know why, she felt like she belonged here!
Woof!
Tyke's cry made the little girl awake, and she bowed her head and asked, "A'Ty, do you know where father is?"
Woof!
Tyke shook his head: Of course Wang knew Great Demon King, no, where are you father, and you will let go of Wang soon, and Wang will transform!
"what?"
Bao'er was surprised: "Will you still be transformed?"
Tyke proud: That's for sure, Wang is very difficult to deal with!
"okay then."
Bao'er untied the leash: "Come on."
Tyke stepped back and pulled away from the little girl, yelled loudly, his body suddenly swelled and expanded!
Suddenly puppy became a lion!
"Wow!"
Bao'er, who first saw Tyke's gigantic process, widened his eyes: "A'Ty is really amazing."
She doesn't have any fear, because no matter what Tyke becomes, she is her best and best friend and partner.
ao wu ～
Tyke raised his head with a smug glance, then lay down in front of the little girl.
Bao'er, come up, Wang takes you to father!
"Huh!"
Bao'er jumped to its back and giggled with a smile: "A'Ty, let's find father!"
—–

Me, dad, paladin, The first baby PK under the stars! I am not convinced to come to war!


if you would like to make a donation-----PayPal: lopesplayer2@gmail.com

The Story is based in a BPO ( Business Process Outsourcing ) industry or a Call Center Company where a competitive, rude and greatest Team Leader, Vee, handles agents with life experiences that is based on every employees' everyday lives. It tells the stories that we're hearing from our co-workers everyday. Some are fictional and some are real. I didn't put any propriety information from the company that I worked for. I tried my best to change the information, titles and names as much as possible. If there is anything that you can catch while reading the story, please let me know as soon as possible. Don't sue me.

I got the idea of how the story runs by the influence of TV Shows like Orange is the New Black and House M.D. Since I don't have prison and medical experiences I thought of using my experience in my work days back in a Call Center. So that's how I started this story.

I will give you the definitions of each terms that any non-call center agents need to know. You don't need to read them all now. You can just go back to this page if you see a word that you don't know. Consider this as a Call Center Dictionary.

1. BPO or Business Process Outsourcing - is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations.

2. Coerge - Company name used in a story. It is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. Coerge 1 is a specific site located in Makati, Philippines. There are other Coerge Sites around the world.

3. Bolt - is an American telecommunications company that provides wireless services and is an internet service provider that is used in this story. A cellphone service in layman's terms. Like Globe and Smart in the Philippines.

4. Account - ( I tried my best to find the exact definition of this but I couldn't. So I will just explain it myself. I will appreciate it if someone will share to me the right definition ) So an account is a product or line of business of every call center agents handles. Whether it is a Cellphone service, Finance, Sales, Technical, Medical, Hotel etc. Bolt is an Account.

5. ACW ( After Call Work ) - If this function is on, you're not going to get calls. This is your chance for you to finish notes or have a breathing after the call. Some Call Centers have limited ACW like a minute or two.

6. Agent - This is an individual or an employee who takes calls.

7. AHT ( Average Handling Time ) - The range of time of you having a call with each customer until call will be disconnected.

8. Alaya - It's the telephone for Call Centers. This is one of the important or common tool we use. This is where our headset is connected. This is where the calls routed. All the functions are here in this baby.

9. AWOL ( Absent Without Official Leave ) - One step ahead for termination.

10. Bio Break - You have some minutes for you to go the bathroom. Not all Call Centers allow this.

11. Call Avoidance - Any kind of behavior that you avoided the call on purpose.

12. Asuria - it's an insurance company or a 3rd party company partnered with Bolt to cover the phone's damages or defects in a discounted amount. It depends on the customer's eligibility of their accounts. It's only a made up name in my story. But most phone service has a special warranty on it just like this.

13. Coaching - The Team Leader will coach the agent. They will have a one on one conversation relating about work like absences, calls or any kind of behavior in work.

14. CSAT ( Customer Satisfaction ) - Positive Survey

15. DA ( Disciplinary Action ) - It's a lovely paper of warning. A step for the termination.

16. DSAT ( Disatisfied Customer ) - Negative Survey

17. Ghost Call - A call that even if you provided your opening speil, no one's responding. So you'll end up providing your closing/ghost speil and disconnect the call.

18. Inbound - Incoming call

19. Irate - Angry

20. Leave - Not present at work.

21. LOA ( Leave On Absence ) - An approved leave without pay. This is especially applied to agents who have medical issues that needs a very long break. ( Like a month or so )

22. Login/Logout - It's like in Facebook. You login and logout in work.

23. OM or Operations Manager - The boss of the Team Leaders. Who discuss Scorecards, the Site's ranks or standing and the strategies for the teams.

24. SOM or Senior Operations Manager - The boss of the OMs.

25. Director - Highest boss of a Company Site.

26. Clients - They are the bosses or part of the management teams in the original Converge Company. They're the bosses of everyone. They're foreigners or Americans since Converge is based on Ohio.

27. Metrics - It's like subjects in Call Center.

28. Outbound - Outgoing call

29. PTO ( Paid Time Off ) - Approved leave with pay.

30. Queue - a list of data items, commands, etc., stored so as to be retrievable in a definite order, usually the order of insertion. In a Call Center World, queue is the line up of calls from customers.

31. Rapport - Having a good conversation with the customer.

32. Repeats - It's a metric. If one agent already got the call and another agent got the call on the same day in different time, you'll hit the repeats. The higher your repeats are, the more you fail. The lower, you'll pass. Simply because the company would not want to have their customers calling back because that means that the issue is not resolve and that's a bad record for the company. Some Call Centers have their own terms of this like 72 Repeats or 30 Day Repeats.

33. RTA - Real Time Adherence. A way to track each employees current status or activity at work. Whether they're on lunch, break, leave, late, absent or on call.
  
34. Scorecard - It's like a grading sheet in Call Center.

35. SIL ( Service Incentive Leave ) - Approved leave with pay

36. SME ( Subject Matter Expert ) - In other Call Centers they're called "Floor Support" and some other terms. They're the assistant of the Team Leader. The support of the team. They do the job like what TLs do. But they're just more of a backup.

37. Spiel - a fast speech that someone has often said before and that is usually intended to persuade people to buy something, agree to something, etc. Or we can call it "script". Agents use this so that we'll know what to say.

38. Sup Call - Supervisor Call

39. TL ( Team Leader ) - Leader or the boss of the team. Who makes reports, listen calls randomly on his own station, who walks around and slamming agents' tables ( well, not all ) Who reports the team performance to their boss which is the Manager.

40. Transfer - Transferring one call to another.

41. Unauthorized Absence - Unapproved Leave without pay.

42. Workforce - They're like the weather channel and the scheduler on the Call Center World. They're the ones who approve your leaves, coaching and team meetings. The ones who predicts if the Site will have a high queue or not.

43. WFM - Workforce Management. A software to track your schedule.

44. CLEAR - it's a software and a tool where agents use to make changes and view customer's information or account of their Cellphone Service. CLEAR is just a name that I thought of. There are other software that agents use in real world.


If you feel in adding anything more Jargons or Call Center Terms or you feel like adding more info to a specific term stated here, don't be shy in leaving your comments below. And whoever got the best one will be put here in this book. Thank you and enjoy my story!

In a BPO World where TL Vee and her Agents tells their stories of how and why did they become of who they are now.

Supervising every company's practices is a profession in which the best business-minded person will genuinely excel. It is the task of an operations manager to ensure that operations are both effective and efficient. This however, requires not only understanding the overall objectives and goals of a company, but using that information to successfully run the company. At its heart, the qualities necessary for a good organizational career include the ability to analytically think, negotiate effectively, and perform effectively.
The market structure of today varies significantly from previous principles, and new firms are focused on finding the most successful operating strategies to take advantage of the competition. A multinational enterprise that sells low-cost practical home furnishing goods, IKEA is a prime example of an organisation that has built a strategy to improve the quality of its operating processes, drawing consumers and rising sales. IKEA has been a pioneer in best corporate practices across several approaches, including managing the supply chain that set them apart from the market.
Establishing an efficient process of operations requires the implementation of techniques and some trial and error, but by using a few important features, professional operations leaders can form successful and effective business processes.
A good operations leader knows that workers are a valuable resource and can interact with operations staff efficiently. That means not only delivering the hard facts and providing insightful and positive input, but also listening to motivated workers that are part of the same team.
Teams with good and trustful leadership also had a positive effect on the individual and group performances of team members. As an example, if an operations chief discovers that development is slowing down, it might be a smarter option to cost the organization profits to interact directly with workers. The ability to enhance and clarify the logic behind the proposal may be impressed upon workers by successful corporate leaders. Employees are encouraged to communicate with managers the appropriate details for implementing alternative, realistic strategies if a target can not be accomplished.
As the master and commander of managing the input and output of resources, an effective operations manager is defined. In order to minimize the cost of products per unit, these specialists optimize procedures, making it possible to sell at a lower cost and leaving a profit only high enough to stay agile in dynamic market environments. Processes carried out in this manner are usually able to reward the hard work of the development teams involved. What's a hidden gun? Effectiveness.
An operations manager must ensure that the organizational target remains centered, rather than the narrow focus of numerous department and division objectives. To achieve this, operations leaders must incorporate flexibility areas at all levels of operations and promote cross-functional collaboration, allowing teams and departments to adapt.
The emphasis on quality has advanced in today's marketplace to ensure value at the source. Instead of using a supplier with supplied parts with a rejection rate of 5 percent, a successful operations leader may go with a supplier who charges slightly more but has a lower rejection rate to ensure the lifetime of the goods and customer satisfaction.
Focusing on quality not only helps leaders of operations retain effective teams by encouraging pride in a product or service, but it can also minimize costs by allowing a company to gain an advantage over competition. Investing in quality enhancement, for instance, effectively brings down internal and external costs of failure. This profit improvement provides a company with the ability to match its rivals' price reductions, keeping them on par or even ahead of the market.
Strong leaders in operations strive to ensure that workers are empowered to perform to the best of their ability by providing the resources required to perform tasks smoothly. Maintaining safe and empowered teams is more than just implementing techniques and tools for project management to achieve an effective production result; it requires thoughtful management and management of each level of human capital involved.
Identifying when a team member is struggling to achieve success targets and resolve critical challenges is one of the toughest aspects of becoming a great operations chief. Employees that do not only decrease the productivity and effectiveness of their co-employees, and the difference between building confidence in leadership and building fear for one's position in tactical positions is the recognition of potential alternatives as a remedy. Operations executives need to make sure that their management team keeps them aware about people who are outstanding and people who fall behind. Consistency, inspiring top performers to perform at their best, and discovering ways to get underperformers up to expectations should be the ultimate objective.

Life is the greatest teacher . Sometimes, I have to look into the past. Seeking guidance from the teacher that has faithfully stood by me all these years. I am Kid Haidér and this is my journal.

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