Following Yin Xun's instructions, he got someone to use Lechang's official account as a customer service officer to review every bad review. He inquired about the problems they faced and assured them that he would do his best to solve the problem. He did not even ignore the newly registered accounts and kept asking them what problem they had encountered.
Whether it was because they felt guilty or did not see the messages, many accounts did not reply at all.
However, that did not matter. At least they had fulfilled their obligations. This was public viewing. Passersby could see the comments and all that mattered was that people knew they were seriously thinking for the users.
There were also many accounts that replied to official inquiries.