The shaman didn’t bother to introduce himself, because he thought that it was pointless to know the names of any random customer that walked into his workshop. Perhaps he was right, as he would rarely see a customer come back here for another, second purchase? Twenty-five gold coins were a lot for most goblins, after all, and he didn’t offer many other services either, so overall it was pointless for him to memorize everyone’s names.
The team were unaware of his actual name too, and neither did they care to know it. They were mainly focused on this portal that they were supposed to enter, as a very important world waited for them on the other side, behind that portal! They were excited.