Lesson No. 3
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*Questions To Ask:
1. Destination (what is the city or state)
2. check-in / check-out (when is the check-in/check-out)
3. Number of guests
4. Number of rooms
*Booking Process:
1. Ask questions
2. Fill in forms
3. Make a recap
**Sample Questions:
--->Do you have specific hotel in mind?
*Closing Spiel:
"Have I answered all of your questions?"
[If Yes] ---> "Thank you for calling the [Company Name}, Good Bye?"
[If No] ---> "Is there anything else I can help you with?
*Special Request Spiel:
"I will be submitting this request to the hotel, but please be advised that it is subject to availability at the time of check-in and there will be add on charges."
Question Spiel:
"How do you prefer to pay the reservation?"
*After the booking, make a full recap. Provide the following information as you will get into the payment.
*Customer Changed His Mind Spiel:
"It is okay if you are not going to book now, but rates and availability are subject to change."
"We still have a room for a cheaper cost, would you like to have that?"
***[Give acknowledgement statement]
*After completing the booking, provide the itinerary number for the transaction.
Itinerary Number Spiel:
"I am going to send you the email right now. You will receive an email within 24 hours."
***[Put the name of the traveler who would book the reservation.]
***[If the caller is the traveler, his name should be put on the booking reservation.]
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