One horror story could be about hidden fees. A customer booked a flight through Flight Centre, and only at the airport did they discover there were a whole bunch of extra charges that weren't made clear during the booking process, like some mandatory 'booking service fees' that added a significant amount to the overall cost.
There was a horror story where a couple booked a honeymoon package through Flight Centre that included flights and a luxury hotel. When they arrived at the destination, the hotel had no record of their reservation. Flight Centre was slow to respond and help resolve the issue. The couple had to spend hours finding a new place to stay, and it was a very stressful start to their honeymoon.
One horror story could be long waiting times. People might wait for hours just to be seen by an advisor. Another is unhelpful staff. For example, some staff may give wrong information about available jobs or training programs. Also, there could be issues with the system. Like the system losing someone's application details, causing a lot of stress and delays for the job seeker.
One horror story is when a call centre agent kept getting harassed by an angry customer. The customer used offensive language and wouldn't stop shouting, even after the agent tried to calmly resolve the issue.
Another common type is when there are miscommunications due to language barriers or different accents. The agent may not fully understand what the customer is asking, and the customer may not understand the agent's response. This can result in a frustrating experience for both parties. Also, long wait times for customers before they get connected to an agent can be a big source of horror stories. Customers get impatient and annoyed, and by the time they reach an agent, they are already in a bad mood.
Once I was on a flight and there was a sudden violent turbulence. It felt like the plane was dropping out of the sky. People were screaming and things were falling from the overhead compartments. It was terrifying and lasted for what seemed like an eternity.
Well, a lot of flight attendants talk about horror stories related to turbulence. There have been times when turbulence hits so suddenly and severely that flight attendants and passengers are thrown around. Also, there are horror stories about lost luggage. Sometimes the luggage handling system messes up and passengers blame the flight attendants even though it's not really their fault.
There was a flight where there was a strange smell coming from the ventilation system. It smelled like something was burning. Passengers were very worried about a possible fire on the plane. The crew tried to reassure them but they couldn't figure out the source of the smell for a long time. Everyone was on edge until the smell finally dissipated.
I once had a flight delay that was a total nightmare. I was supposed to catch a connecting flight. The initial flight got delayed by five hours. By the time I reached the connecting airport, my next flight had already left. I had to wait for another 12 hours for the next available flight. I was so tired and frustrated, and all the plans for the day at my destination were ruined.
Once, a friend of mine was on a flight and the person next to him fell asleep and started snoring really loudly. It was so bad that it sounded like a chainsaw. Everyone around was giving annoyed looks, but the snorer just wouldn't wake up. It made for a really long and 'horrible' flight in a funny way.