One of the most frequent horror stories is related to the Apple Store's return policy. Customers sometimes face difficulties when trying to return a product within the return period. The store might claim that there are signs of misuse or damage that the customer doesn't believe they caused. There are also stories about the Genius Bar. Some technicians seem to lack the necessary expertise. For instance, a customer with a software issue might be told that they need to replace a hardware component instead of getting a proper software fix.
Customers being extremely rude is common. For example, yelling at employees for no good reason.
One horror story could be about a customer who pre - ordered an expensive new iPhone model. When they went to pick it up at the Apple Store, the staff couldn't find their order. After hours of waiting and multiple calls to different departments, they were finally told that there was a system glitch that cancelled their order without notifying them. They left disappointed and frustrated.
The most common one is probably incorrect directions. Like it'll say a place is on the left side of the road when it's actually on the right. Another is sending people to closed roads or ones that are under construction.
I think theft and security issues can be a grocery store horror story. You might be shopping peacefully when suddenly there's a commotion because someone is trying to steal. It can be scary, especially if the thief gets violent or if you're worried about your own safety during such an incident. Also, seeing a food spill on the floor that has been there for a while and no one has cleaned it up is quite gross.
One common horror story is getting bad customer service. Like the salespeople being pushy or not helpful at all. For example, they might try to sell you something you don't need just to make a commission.
A common one is being short - staffed. Employees have to handle a large number of customers all by themselves, which leads to exhaustion and mistakes. For example, a cashier might take a long time to serve each customer because they are also trying to restock shelves at the same time.
Late or lost shipments are quite common. Sellers might ship the item on time, but the delivery service messes up. Then the buyer blames the seller, and ebay often holds the seller responsible.
One horror story is about an overbearing customer. An Apple Store employee was constantly harassed by a customer who demanded a full refund for a product that had obvious signs of misuse. The customer became verbally abusive when the employee tried to explain the company's policy. It was really a nightmare for the poor employee.
One of the common horror stories involves the lack of proper veterinary care. Pets in mall stores are sometimes sold with underlying health issues that could have been easily treated if the store had a vet on call. For example, I knew of a case where a puppy had a heart condition that the store didn't disclose. Also, poor living conditions are very common. Dirty cages, no clean water, and bad air circulation are things that often happen in these pet stores.
Poor inventory management can also lead to horror stories. Customers go to a store to buy a specific item, and it's not in stock even though the website or the store display says it is. Also, issues with store layout can be a problem. If it's too confusing and customers can't find what they need easily, they get frustrated. For instance, I once went to a big store where the signs were all wrong, and I wasted a lot of time just trying to find the section I needed.