I heard a story where a guest called the front desk at 3 am, asking for a wake - up call at 3:15 am. When the clerk asked why such a short notice, the guest said he just wanted to see if the wake - up call service really worked that fast. Another time, a couple came to check in but they had forgotten their reservation details. They started arguing with each other about whose fault it was while the front desk clerk was trying to find their booking based on their names. It was quite a chaotic but also funny scene.
One funny incident involved a foreign tourist who didn't speak much English. He wanted to ask for extra towels. So, he started miming drying his body with a towel at the front desk. The front desk clerk initially thought he was doing some sort of strange dance. After a while, they finally understood what he wanted. It was a hilarious moment of miscommunication that ended well with the guest getting his extra towels.
There was a situation where a guest came to the front desk with a small dog and said his dog was his 'emotional support llama'. The front desk staff had to hold back their laughter and gently explain that llamas are much bigger and that the hotel has a pet policy for dogs.
Once, a guest came to the front desk and asked if the hotel had a pool on the roof. When the front desk clerk said no, the guest insisted that he saw it in the brochure. After some confusion, it turned out he was looking at a picture of the building next door's rooftop pool.
Sure. One time, a guest came to the front desk and asked for a wake - up call at 'the crack of dawn'. The front desk clerk, being a bit of a joker, said 'We can't guarantee the crack will be on time, but we'll do our best!' The guest burst out laughing.
One memorable story is about a customer who called because their keyboard keys were sticking. It turned out they had spilled honey on it. Another is when a user thought the webcam was a camera for taking selfies like a regular digital camera and couldn't figure out why the pictures looked so strange. It was because the webcam had a different resolution and aspect ratio.
A memorable one is when a user called because their new software wouldn't install. The help desk agent walked them through all the steps multiple times. Eventually, it was discovered that the user's computer didn't have enough free space for the installation. Another is when a person thought their Wi - Fi was broken. After hours of troubleshooting, it was found that they had accidentally turned off the router at the wall socket. It was so simple yet overlooked.
A user once called saying their phone's screen was all black. The support person asked if they dropped it or got it wet. The user said no. After a while, it was discovered that the user had put a really thick case on the phone and accidentally covered the light sensor. So the phone thought it was in a pocket all the time and turned the screen off. It was funny how such a simple thing caused so much confusion.
A really memorable funny story was about a user who claimed their computer was overheating. The technician checked all the possible reasons remotely. After a long time, it was revealed that the user had placed their computer on top of a heater that was turned on. The user didn't even realize it was the cause of the overheating. It was quite a ridiculous situation. There was also a user who thought their software was crashing randomly. It turned out they were accidentally hitting the power button on the computer tower while moving around their desk, which was shutting it down.
One time, a hotel porter was helping a very important guest with their luggage. He accidentally tripped and all the luggage tumbled down the stairs. Fortunately, nothing was broken. The guest was initially shocked but then burst out laughing at the porter's clumsy yet comical situation. They ended up having a great conversation about how we all have our clumsy moments.
Rude guests are very common. They can be impatient, demanding, and disrespectful to the front desk staff. Another common element is unexpected and strange requests or situations, like the one I mentioned before with the creepy call about a non - existent room.
In a hotel in London, I mentioned casually to the housekeeping staff that I liked a certain type of tea. The next day, when I returned to my room, there was a whole box of that tea waiting for me. It was a small thing but it showed that they were really listening to their guests. They made me feel special and valued.