What are some of the most memorable funny call center stories?

One time, a customer called to complain that the product he bought was too small. But when the agent asked for details, it turned out he was using it completely wrong. For example, he was trying to wear a coffee mug as a hat. The agent couldn't stop laughing after the call. It was such a strange and funny situation.

One of the most talked - about stories is that of an agent who was so sleepy during a night shift. When a customer called, he started answering in a very dreamy voice. The customer asked if he was okay and the agent said 'Yes ma'am, I'm just in a call center paradise'. This made the customer laugh and she ended up chatting with the agent for a while instead of just getting her query resolved.

One holiday, I called my sister. She was in the middle of baking cookies and got distracted. She started talking to me as if I was the recipe book, asking me things like 'How much flour again?' It was really funny. I had to remind her that I was her sister, not a cookbook.

One joke is about a call center agent who had a customer asking for help with their computer. The customer said their mouse wasn't working. The agent asked if it was plugged in. The customer replied, 'Yes, I even wrapped the cord around my finger to make sure it doesn't get loose!'

One funny story is about a Pinoy call center agent who had a customer from a very cold place. The customer was complaining about the cold affecting their equipment. The agent, used to the Philippine heat, said, 'Ma'am, just take it outside for a while to warm it up.' The customer was shocked and then burst out laughing, realizing the agent didn't fully understand the situation.

There was this really funny call center story where a customer called because he thought his laptop had a virus. He described the symptoms in the most hilarious way. He said that every time he opened a file, it was like the laptop was doing a 'crazy dance'. The call center rep knew right away it was just a software glitch and was able to fix it quickly while sharing a laugh with the customer about the 'laptop dance'.

A customer called the call center saying his alarm clock wasn't working. The agent asked if he had set it correctly. The customer replied, 'I set it for yesterday, but it still didn't go off today!'

Once, a customer called the call center asking if we could teach his parrot to talk. He thought since we could solve so many problems, this should be easy for us. Another time, a customer called because she thought her microwave was haunted as it made strange noises even when not in use. She asked the customer service agent if there was a 'ghost - buster' service we could recommend.

There was a call where a customer was very angry because his order didn't arrive. The call center agent found out that the customer had given the wrong address. When the agent told the customer, the customer started laughing and said he was so mad he didn't even think about that. It ended up being a really light - hearted moment.

For me, it was when I managed to upsell a product to a customer during my first week. I was so proud of myself.