A user once called saying their phone's screen was all black. The support person asked if they dropped it or got it wet. The user said no. After a while, it was discovered that the user had put a really thick case on the phone and accidentally covered the light sensor. So the phone thought it was in a pocket all the time and turned the screen off. It was funny how such a simple thing caused so much confusion.
I remember a story where a customer was having trouble with their Wi - Fi. The help desk agent tried all the usual fixes. Finally, they found out that the customer had moved their router into a cupboard because they thought it looked messy out in the open. But the cupboard was made of metal, which blocked the Wi - Fi signal completely. It was a silly mistake but made for a funny story.
A memorable one is when a user called because their new software wouldn't install. The help desk agent walked them through all the steps multiple times. Eventually, it was discovered that the user's computer didn't have enough free space for the installation. Another is when a person thought their Wi - Fi was broken. After hours of troubleshooting, it was found that they had accidentally turned off the router at the wall socket. It was so simple yet overlooked.
A really memorable funny story was about a user who claimed their computer was overheating. The technician checked all the possible reasons remotely. After a long time, it was revealed that the user had placed their computer on top of a heater that was turned on. The user didn't even realize it was the cause of the overheating. It was quite a ridiculous situation. There was also a user who thought their software was crashing randomly. It turned out they were accidentally hitting the power button on the computer tower while moving around their desk, which was shutting it down.
One memorable story is about a customer who called because their keyboard keys were sticking. It turned out they had spilled honey on it. Another is when a user thought the webcam was a camera for taking selfies like a regular digital camera and couldn't figure out why the pictures looked so strange. It was because the webcam had a different resolution and aspect ratio.
One time a user called the help desk because they thought their computer mouse was broken. They said it wouldn't click. When the support person asked what was happening, the user said they were trying to click on a picture on their screen with a real hammer. They thought it would work like on a touch screen.
One memorable story is when a customer thought his hard drive was full because he had saved thousands of cat pictures and videos. He didn't understand why his computer was so slow until the tech support explained about storage space. Another is a person who tried to use a CD as a coaster for their coffee mug and then wondered why their CD - ROM drive wasn't working. It was full of coffee!
I remember a story where a user thought their computer was overheating because it made a strange noise. The tech support found out that the user had a can of soda rattling in the drawer next to the computer. The noise was coming from there, not the computer at all.
I heard a story where a guest called the front desk at 3 am, asking for a wake - up call at 3:15 am. When the clerk asked why such a short notice, the guest said he just wanted to see if the wake - up call service really worked that fast. Another time, a couple came to check in but they had forgotten their reservation details. They started arguing with each other about whose fault it was while the front desk clerk was trying to find their booking based on their names. It was quite a chaotic but also funny scene.
There was a situation where a man paying child support was a bit of an inventor. He created these really strange but useful gadgets for the kids instead of giving money. Things like a self - stirring spoon for their cereal and a hat with built - in headphones. The kids thought it was the coolest thing ever, and it made the whole child support process a bit more interesting and fun.
A funny story was when a person brought their computer to the help desk. They said it was making a beeping noise. After some inspection, we found out that they had a little toy car stuck under the keyboard that was pressing one of the keys continuously, causing the beeping. It was really unexpected and made us all laugh.
One time at the help desk, a user called and said their computer mouse wasn't working. When we asked them to check the connection, they said, 'I can't see the little tail of the mouse anywhere!' It turned out they were using a wireless mouse.