Suzanne Trent had her head wrapped in a towel full of shampoo foam, feeling very uncomfortable. She frowned and said, "What about the other guest? Can you contact them and ask them to switch with me? If not, just give me their contact information, and I'll ask them myself."
"I'm sorry, but we cannot disclose our guests' contact information."
"Can't you make an exception? I was halfway through washing my hair when the water suddenly turned cold. You can't expect me to wash my hair and body with cold water in this weather."
"We will immediately send a steward to help you fix the water heater. We apologize for the inconvenience caused during your stay."
Suzanne sighed, "Are there any other rooms available? I don't mind if it's on another floor."
"Unfortunately, all our rooms have been booked by officials from Philadelphia who are in Los Angeles for a conference. Our hotel is currently the best in Los Angeles, so they've chosen to stay here."
The best hotel?
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