Talking sense to already emotionally exhausted and out-of-control people is pointless since they won't listen.
Xiao Qian is now using an empathetic approach, expressing her understanding to release the woman's psychological stress.
What people at their breaking point want to hear is a single word of approval. At this moment, they should be catered to.
"Your family's misfortune is terrible, but I sympathize with you the most. As a woman, it's tough on you to leave your child behind to deal with your brother's problems. It must be hard."
"Isn't it? My husband died two years ago, and I was driven out by my in-laws. I could only return to my maiden home. Thankfully, my elder brother didn't despise me and provided me with sustenance. Now, with my brother in trouble, how can I stand by? My younger sister, my brother isn't a bad guy; he isn't..."
The woman's tears fall, and her emotions don't seem as intense as before.