4
Adam stared at the long queue of customers, all of them waiting to pay for their purchases. Yet this was a really horrible day. In fact, the last few days had been disastrous. Although business was even better than the previous week, five of his employees had called in sick two days in a row, so he was seriously understaffed. The new shipments had arrived the day before, but he was unable to unpack any of the boxes. He’d had to stay late for the last three days because the whole store looked like a war zone; the increase in customers meant more business, but it also led to untidy shelves.