Michael
James looks sick at heart. "They sent an email to Charlotte which appeared to come from me. And so of course, she responded to it. And because there was nothing amiss with any of the content and the link was to a trustworthy website, there was nothing for her security to pick up on...
"Whoever did this, they've hacked a completely legitimate company, a supplier of lingerie and other perfectly innocent goods. Charlotte could have worked her way all around that website and the only damage would have been the spend on her credit card, until she hit that single image. And they ensured she would hit it by making it look like a request from me.
"After that, Charlotte replied to my email and I clicked it open. The fucking thing infected my system and I didn't spot a thing because I wasn't paying attention."
"I don't follow all this," I say. "So what's this infection done, James?"