Upon learning Pei Yang was the owner, the middle-aged woman immediately began berating him, "Finally, you're here! I bought a flower cake from your shop, and I found a cockroach in it. If you don't give me a proper explanation today, I'll file a complaint with the Bureau of Industry and Commerce! I'll make sure your store gets shut down!"
After carefully examining the flower cake and the cockroach in the box, Pei Yang offered an apology to the woman, and then politely inquired about her name to locate the corresponding order.
The woman's name was Shi Yanyan, who had ordered a pound of flower cakes yesterday.
"Sister, how about we do it this way? We'll refund you the money for the flower cake you bought and offer three more pounds of flower cakes as a gift," he suggested.
"Pah! Are you trying to dismiss me like a beggar? I don't care if it's three pounds or thirty pounds; I wouldn't want them. Your cakes are so dirty; I dare not eat them again," she retorted.