Cardinal Lee obviously had a lot of work to do with the heretics and the information provided by Rudra to him.
Now the AI for Omega gave NPC advanced intelligence with an iq of about 120 on average to characters , with some characters having more and some having less. Hence they were pretty much like normal humans . The emotional range also , although not that varied was something they experienced. They became happy , sad , angry and the like .
The parent company Cuber , never really intervened until a major imbalance appeared in the game , and they let all plot lines run as usual.
However Rudra's recent actions had completely derailed a main story plotline of the rise of Lucifer , derailing major company plans. Naturally the AI decided that the impact of the actions was huge and notified the company.