Kapitel 90: Chapter 45.1
"Eeh."
'Do your thing? I'm not a dog.'
She was slightly offended, but Kim Hana did not argue with him.
She had an enemy to deal with right in front of her eyes.
She had to start thinking from another angle.
Kim Ha-na's shoes, which were high heels, clacked through the store.
Hana Kim walked straight toward Ryu In-young inside the luxury store.
It was a momentum that belonged to a general going to the battlefield.
"..."
With the sudden appearance of Lee Hyeon-woo, Ryu In-young was unable to say anything.
'Why did that man come here? Besides, why did he come with his vulgar-looking girlfriend? Did he do a background check on me?'
Countless thoughts ran through her head while Hana Kim spoke some words to her.
"Does this store not even greet customers?"
"What...? Oh, Tsk. Hello."
Ryu In-young frowned at Kim Ha-na's words full of malicious intent.
She then realised she was still at work and immediately put her head down.
Seeing Ryu In-young like that, Hana Kim raised the corners of her mouth.
"What? Tsk? Are you kissing your teeth at me now? Why is the customer service like this?! Where is the store manager!? Tell the person in charge to come out!"
Hana Kim's voice echoed loudly inside the outlet.
She continued her words to make the problem even bigger an issue.
"If you treat the customer like a nuisance even after failing to greet me as I walked in, then my eyes will bleed out! I'll kick your ass! Where is the store manager? Aren't you coming out?"
"No, why are you doing this here and lying!? Why are you following me!?"
Then, Ryu In-young also raised her voice and stood up to Kim Ha-na.
"Is that the truth? Aren't you really crazy?! Are you saying that the customer isn't saying the truth? Do you know how much money we spent here today?"
"Even if you spent 10 billion! No, 100 billion won! This is just harassment!"
Sparks flew between the two.
It appeared like one can see the scene of a fox and a pig battling it out.
However, the upper hand clearly belonged to Hana Kim.
Hana Kim was a guest, and she was an employee on the other side.
Even an idiot would clearly be able to understand the relationship dynamic between the two.
That's why there was no use talking behind other people's backs.
"Please wait for a moment! Wait! What happened? I am the manager, so please talk to me. In-young, go away for a while."
"Manager. Hey, that person...."
Then someone intervened.
Seeing that he called himself the manager, he appeared to be the person with a position of authority in the store.
Ryu In-young tried to get him over to her camp quickly.
"Hey, hey. Are you in charge?"
But even though Ryu In-young tried to squeeze out her excuses, Kim Ha-na, who had lived through a woman's life experiences all her life, did not give her any chances.
Rather, she snorted at her in derision and called for the manager's attention.
The manager intervened in the case and had already completed his scan of the customer.
There were seven luxury items that Hana Kim wore on her body.
In addition, there were eight bags probably full of tens of thousands of won worth of goods in the shopping bags purchased by Hana Kim and Hyunwoo Lee.
Among the customers who visited today, she was the VIP with the highest purchasing power.
The manager was a person who knew very well that at times like this, he had to have a begging expression on his face unconditionally.
Why is a VIP a VIP?
Because they are the actual people who keep the outlets running, and so they were treated as very important guests.
So, there was nothing to look at regarding who was right and wrong.
If there was a discord between the VIP and the store staff, it would always be the store staff's fault.
"Yes. Sorry. If she has offended you, I will apologize on her behalf. Please come and take a seat inside. We can discuss this further in the lounge."
There were three secrets to dealing with angry customers.
1: change the staff.l responding to the issue.
2: change places.
3: give the customer time to cool off.
The manager did not forget what he learned during the customer service lectures and used his knowledge well.
However, Hana Kim did not budge.
'The goal is standing over there so where is he trying to take us?'
She said, "Okay. Uncle-in-charge, do you know how much we spent here today?"
Hana Kim showed the shopping bag in her hand.
While saying this, she turned and winked at Hyeon-Woo Lee who was also holding some of the shopping bags.
This was her scheme.
Only in this way could she properly get revenge.
"...Sorry."
"No, there is no need to apologize, Uncle. The one who did wrong is standing over there. That woman. We spent as much as 18 million won. We were planning to go to the department store to buy new clothes, but we just came to the outlet because it's close. But should this place even be called an outlet? What is the customer service response like? If this is how it's going to be, why did you add the word premium to the store's name?"
"I'm really sorry, miss. I will do my best to show you the best service."
"You already ruined my mood, what is this best service you speak of!? I want a proper compensation, not an apology from you."
"A compensation...? If you tell me what you are thinking of, I will pass it on to the superiors."
"There is nothing I want at the outlet. Shouldn't the wrongdoer be held accountable?"
Kim Ha-na pointed at Ryu In-young, who was playing around nervously with her fingers.
And then the manager's gaze turned to her.
Ryu In-young kept checking how the situation was going with a sideways glance while playing with her fingers.
"Ji, are you saying that you want our employee to apologize directly... If you want her to get down on her knees and apologize or anything like that..."
"Ha, uncle. Aren't you exaggerating what I'm asking you for too much? Or are you doing it on purpose to insult me? Aren't there rules within the Namsan Group? Discipline accurately according to the rule book. It must be a disciplinary measure relative to the amount of damage caused by this employee's work negligence. I'll refund all of these items if you don't handle it properly. And I will tell my friends and tell them not to visit the Namsan outlet."
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Wöchentlicher Energiestatus
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