Luo Yanfen was different from the other two male doctoral students in that, even though she was older, she had problems with communication. She was even more straightforward than they were, saying whatever came to mind, which made it easy for others to misunderstand her. As a result, conflicts with patients' families seemed almost inevitable.
Some doctors and medical students are like that; they have the medical skills, but they're not very good with people or handling situations. Therefore, clinical teachers often hope that their students will not only be good at studying, but also adept at interpersonal relations, because otherwise, they won't go far in their careers.
The worst is not knowing one's own problems, believing that being a doctor doesn't require learning how to get along with people, and thinking that as long as they do their job well, that's enough.
And such people usually encounter problems in their personal lives as well.