Once, a customer came into the car dealership. He was looking at a convertible. He asked the salesperson if the car could fly like in the movies. The salesperson, with a straight face, said 'Only on Tuesdays when there's a full moon.' The customer was stunned for a moment and then burst out laughing. It broke the ice and they had a great conversation about the real features of the car after that.
I had a nightmare experience at a dealership. They had advertised a great deal on a new model. When I got there, they added all sorts of hidden fees. The price went up by thousands. And the salesperson was really pushy, trying to get me to sign the papers right away without explaining all the costs clearly. It was a total rip - off.
I heard of a case where a customer was pressured into signing a very expensive financing deal at a car dealership. The salesperson was very pushy and didn't fully explain all the terms. Later, the customer realized they were paying way more in interest than they should have and it was a nightmare to try and get out of the deal.
One positive story is when a car dealership offers free car - care workshops for its customers. They teach things like basic maintenance, how to change a tire, and check fluid levels. It helps customers feel more confident about their vehicles.
One of the most common dealership horror stories is the bait - and - switch tactic. They'll advertise a great car at a great price to get you in the door. But when you get there, they'll say that car is sold or has some issues, and then try to sell you a more expensive model. Also, getting stuck with a lemon is a horror story many face. Buying a car that constantly breaks down and the dealership refuses to take responsibility.
One story could be that at an auto dealership, the wife might tease her husband by pretending to be more interested in the flashy sports cars than the practical family cars they actually need. She could be joking around, saying things like 'Why don't we get this red convertible instead?' just to see his reaction.
One time I took my car to a dealership for a simple oil change. They ended up scratching the paint on my door. When I confronted them, they denied it at first. It was such a headache to prove it was their fault and get them to pay for the repair.
Well, once I went to an auto dealership to buy a used car. They promised it was in great condition. But after I bought it, the engine started making strange noises just a week later. Turns out they had hidden some major issues and didn't disclose them.
Good customer service is a key element. Dealerships that listen to customers' needs and provide solutions tend to be successful. For example, if a customer has a specific budget, the dealership tries to find the best car within that range.