One success story could be a company's help desk that managed to reduce response times significantly. By implementing a new ticketing system, they were able to sort and prioritize tickets more effectively. This led to happier customers as their issues were resolved quicker.
One 'help desk horror story' could be when a customer calls for tech support because their computer won't start. The help desk agent, instead of listening carefully, assumes it's a simple battery issue for a laptop. But it turns out the customer has a desktop. The agent then spends 30 minutes trying to troubleshoot battery - related problems, leaving the customer frustrated.
One time a user called the help desk because they thought their computer mouse was broken. They said it wouldn't click. When the support person asked what was happening, the user said they were trying to click on a picture on their screen with a real hammer. They thought it would work like on a touch screen.
One time at the help desk, a user called and said their computer mouse wasn't working. When we asked them to check the connection, they said, 'I can't see the little tail of the mouse anywhere!' It turned out they were using a wireless mouse.
A memorable one is when a user called because their new software wouldn't install. The help desk agent walked them through all the steps multiple times. Eventually, it was discovered that the user's computer didn't have enough free space for the installation. Another is when a person thought their Wi - Fi was broken. After hours of troubleshooting, it was found that they had accidentally turned off the router at the wall socket. It was so simple yet overlooked.
There was a user who thought their computer was broken because they couldn't type anything. The help desk person asked them to check if the keyboard was plugged in. The user replied that it was, but it turned out they had plugged the keyboard into the headphone jack by mistake. It was really a hilarious situation that left everyone laughing.
It was common to do part-time proofreading work on the Internet, especially on some online education platforms. These platforms allow individuals or institutions to set up their own courses and provide online teaching and tutoring services. In this case, students can find part-time proofreading opportunities on the platform to support themselves or others. Some common part-time proofreading platforms include Coursera, edX, Udemy, and so on.
A user once called saying their phone's screen was all black. The support person asked if they dropped it or got it wet. The user said no. After a while, it was discovered that the user had put a really thick case on the phone and accidentally covered the light sensor. So the phone thought it was in a pocket all the time and turned the screen off. It was funny how such a simple thing caused so much confusion.
There are quite a few. A user once contacted the help desk saying their headphones were not working. The agent asked all kinds of questions about the device and the connection. Finally, the user admitted that they hadn't turned the headphones on. Also, a customer reported a strange noise from their computer. After a lot of investigation, it was found that they had a small toy stuck in the fan, which was really unexpected and quite hilarious.
A really memorable funny story was about a user who claimed their computer was overheating. The technician checked all the possible reasons remotely. After a long time, it was revealed that the user had placed their computer on top of a heater that was turned on. The user didn't even realize it was the cause of the overheating. It was quite a ridiculous situation. There was also a user who thought their software was crashing randomly. It turned out they were accidentally hitting the power button on the computer tower while moving around their desk, which was shutting it down.