I'm not sure specifically which 'Sears Christmas Story' you mean. There could be many stories related to Sears during Christmas. It might be about the Christmas sales in Sears, or some heart - warming events that took place in Sears stores during the Christmas season.
The Sears Tower has about 108 stories. It's a well-known fact. However, sometimes there can be differences in the count based on specific architectural or measurement criteria.
The main horror story was the financial mismanagement by the leadership. They made bad investment decisions and took on too much debt. This put the company in a very difficult financial position. As a result, they had to cut costs in all the wrong ways, like reducing staff without proper consideration for the long - term consequences.
A common one is about delivery problems. Customers often face long delays in getting their purchases delivered. Sometimes, the delivery guys show up at odd hours without prior notice. Another is the issue with returns. It can be a nightmare. You might be told different things by different employees regarding whether an item is eligible for return or not.