comcast horror stories

Some horror stories about Comcast's retention department involve long hold times. Customers have reported waiting for hours just to talk to someone in the department. It's really frustrating when you're trying to sort out an issue like keeping your service at a reasonable rate or fixing a problem with your existing plan.

Billing problems are very common. Extra charges, incorrect billing amounts, and unclear fee structures are often part of these stories.

My Comcast service was constantly dropping. I called support and they promised to send someone to check it out within 24 hours. But no one showed up. When I called again, they said there was no record of my previous call. It was a nightmare dealing with their disorganized support system.

One horror story is long wait times. Customers often have to wait on hold for hours just to talk to a representative. Another is the unhelpful reps. They might not understand the problem fully and give wrong solutions. And then there are the billing issues. Some customers reported being overcharged and when they tried to resolve it, the customer service made it even more complicated.

One horror story is about their billing. Customers often receive bills with unexpected charges. For example, my friend was charged for services he never signed up for. It took him weeks of arguing with Comcast customer service to get it resolved.

Unreasonable work demands also feature often. For instance, they might be expected to meet unrealistic sales targets for Comcast's services. If they don't, they could face negative performance reviews, even if their main job was in technical support rather than sales. It creates a lot of stress for the employees.

There have been stories of unfair treatment in terms of promotions. Some Comcast employees claim that they were overlooked for promotions despite having excellent performance records. Instead, those with better 'connections' within the company got the promotions. For example, an employee who had been with the company for years, constantly getting great reviews from customers and meeting all performance targets, watched as a newly hired person with ties to a manager got promoted over them.

You can search for it in the Comcast on-demand library. Sometimes it might be available for streaming depending on the subscription package you have.

I'm not sure specifically as I don't have direct access to Comcast top stories at the moment. You could visit the Comcast news website or their affiliated news platforms to find out.

I heard that a friend of mine had a billing issue with Comcast. They overcharged him and when he called support, they were extremely rude and refused to listen to him. They just kept saying he was wrong. It took him months to get the issue resolved.