There was a situation where a server accidentally spilled a whole tray of hot soup on a customer. The customer was furious and the server was so embarrassed and scared of getting fired. It was a chaotic scene with the customer yelling and the server trying to apologize profusely. After that, the restaurant had to deal with the customer's complaints and also support the server who was really shaken up.
There was a restaurant where the owner was cutting corners on food safety. They were using expired ingredients to save money. Some customers got sick as a result. When the health department found out, the restaurant was shut down immediately. It was a nightmare for the employees who lost their jobs and for the customers who got ill.
A restaurant worker once found a cockroach in the salad they were about to serve. It was a very close call. If it had been served, it could have led to serious consequences for the restaurant's image. The staff then had to double - check every single ingredient for a long time after that incident to make sure nothing like that would happen again.
Sure. There was a case where the dishwasher in a restaurant was malfunctioning for weeks. The dirty dishes were piling up, and the kitchen had to reuse some plates that were not properly cleaned just to keep up with the demand. This was a serious hygiene issue.
There are stories of incorrect orders. For example, I asked for no onions and got a sandwich full of them. And when I asked them to correct it, they were really rude about it. They made me feel like it was my fault even though I clearly stated my preference when ordering.
Sure. There was this one time at a fancy restaurant. A customer got food poisoning and threw up right on the table in the middle of their meal. It was so gross and the other diners were horrified.
One horror story could be about finding a foreign object in the food. For example, a customer once claimed to have found a piece of plastic in their sandwich. It was really off - putting and made them question the hygiene standards at Subway.