One horror story is when a customer took their car to a repair shop for a simple brake job. The mechanic overcharged them by doubling the price of the parts and adding unnecessary labor charges. When the customer questioned it, the mechanic was rude and refused to explain clearly.
Another theme is poor workmanship. This can include things like not properly tightening bolts during a repair. I heard about a case where a customer's wheel almost fell off after a repair because of this. Also, long delays in getting the car back are common. Some shops seem to take forever to complete a job, causing a lot of inconvenience to the customers.
One horror story is when a mechanic told me it was just a minor part replacement for my car's engine. But after paying a hefty sum, the problem not only persisted but got worse. Turns out they installed a wrong part.
One common problem is poor workmanship. Mechanics might not fix the issue properly like in the case of brake repairs that don't work right after. Another is the unresponsiveness of the staff when customers come back with problems. They often try to dodge responsibility.
Sure. I heard of a case where a customer took their car to Canadian Tire for a simple brake repair. After getting the car back, the brakes were making a strange noise. When they took it back, the staff was unresponsive and tried to blame it on other factors rather than admit their mistake in the repair.
There was this case where a woman took her car to get the transmission fixed. The repair shop took weeks to 'finish' the job. When she finally got her car back, the transmission was still not working right. They then tried to blame it on other parts of the car and asked for more money to continue the repair. It was a total mess and she ended up selling the car at a loss.
One memorable story is about a car that had a leak. The mechanic thought it was oil, but it turned out to be maple syrup. The owner had been transporting a large amount of it in the trunk and some had spilled. Another is when a car's horn started going off randomly. It took the mechanic a while to figure out that a wire had gotten crossed with the radio antenna and every time a certain radio station was tuned in, the horn would honk.
Sure. One time a mechanic found a family of mice living in a car's engine compartment. They had built a little nest using bits of insulation. Another story is about a guy who thought his car had a serious engine problem. Turns out, he just ran out of gas, but the fuel gauge was broken. He pushed the car all the way to the repair shop before realizing his mistake.
Well, in terms of customer service horror stories at Walmart Auto Center, one common issue is lack of communication. A customer may drop off their car in the morning and not hear anything until they go to pick it up in the evening. And if there were any problems or delays, the staff didn't inform the customer. Another aspect is that the staff might not be very knowledgeable. When customers asked for advice on certain car issues, they got very vague or wrong answers which led to more problems down the road.
I took my car to a so - called 'expert' mechanic. He said he needed to keep the car for a few days. When I got it back, there were new scratches on the body, and the interior smelled like cigarettes. And the original problem still wasn't fixed. I had to take it to another shop to get it properly repaired.