One horror story could be a customer host being harassed by an unruly customer. The customer might be yelling and using offensive language just because they couldn't find a particular item. The host has to remain calm and try to assist while dealing with this unpleasant situation.
Yes. There was a case where a customer host was guiding a customer to the electronics section. On the way, another customer bumped into them very hard and then started shouting at the host as if it was their fault. The host was just doing their job but had to face this unjust anger.
One horror story could be long lines at the checkout. Customers might wait for ages with a full cart, especially during peak hours like weekends or holidays. It's really frustrating when you just want to get home quickly.
One horror story is about a customer who tried to return a defective product. The Walmart staff was extremely unhelpful, constantly passing the buck between different departments and refusing to process the return without a valid reason. It took hours of arguing and multiple trips to the store just to get a simple refund.
Sure. A customer once bought a new refrigerator from Walmart. When it was delivered, it had a big dent on the side. The customer called Walmart's customer service immediately. But they were passed around from one department to another, and it took them hours just to get someone to start looking into the issue.
Once, I saw a customer at Walmart trying to fit an enormous inflatable pool into a tiny shopping cart. The pool was half the size of the cart and sticking out all over. He just kept pushing it around, knocking things over, with this determined look on his face.
Sure. A customer had a problem with a price mismatch. The sign on the shelf showed one price, but at the checkout, it was a different (higher) price. The customer service representative was not only unapologetic but also accused the customer of misreading the sign. It took a lot of effort from the customer to prove that the sign was indeed incorrect.
There was a woman who brought her pet parrot to Walmart. The parrot was squawking all kinds of things like 'hello' and 'pretty colors'. Everyone was amused and gathered around to see the parrot. It was quite a scene.
Well, in terms of customer service horror stories at Walmart Auto Center, one common issue is lack of communication. A customer may drop off their car in the morning and not hear anything until they go to pick it up in the evening. And if there were any problems or delays, the staff didn't inform the customer. Another aspect is that the staff might not be very knowledgeable. When customers asked for advice on certain car issues, they got very vague or wrong answers which led to more problems down the road.
I heard a story where a customer found a strange object in their purchased item. It was a small piece of metal in a box of cereal. When they went back to the store to complain, they had to deal with a lot of bureaucracy. The staff didn't seem to take it seriously at first, and it took a long time for them to finally offer some sort of compensation or apology.