Well, front desk could be either. If it's in a fictional novel where there are made-up characters and events happening at the front desk, then it's fiction. But if it's in a factual account of a hotel's operations or a workplace study, it's nonfiction.
I don't think 'Front Desk' is a graphic novel. Usually, graphic novels have a lot of visual elements and a specific style of illustration, but it seems 'Front Desk' doesn't fit that description.
It depends. Some front desk scenarios can be based on real-life experiences and thus be considered realistic fiction. But it can also have fictional elements added for entertainment or narrative purposes.
Well, it's hard to say for sure. Sometimes stories like Front Desk draw elements from real life but blend them with imagination to create a unique tale. You might have to research the author's background or statements to get a clearer idea.
There was this time at a hotel front desk. A guest showed up looking disheveled and acting very strangely. He demanded a room but didn't have any identification or money. When the front desk clerk refused, he started to threaten the clerk physically. Security had to be called quickly to deal with the situation, and it was a very tense and scary moment for the front desk staff.
Rude guests are very common. They can be impatient, demanding, and disrespectful to the front desk staff. Another common element is unexpected and strange requests or situations, like the one I mentioned before with the creepy call about a non - existent room.
Once, a guest came to the front desk and asked if the hotel had a pool on the roof. When the front desk clerk said no, the guest insisted that he saw it in the brochure. After some confusion, it turned out he was looking at a picture of the building next door's rooftop pool.