I once had a problem with my phone bill. I called the customer service. The agent put me on hold for almost an hour, and when they finally came back, they transferred me to the wrong department. It took another 30 minutes to get to the right person. And that person was rude and didn't really solve my problem.
Companies should train their staff better. Simple as that. If the employees know how to handle different situations, there will be fewer horror stories.
Sure. A customer once bought a new refrigerator from Walmart. When it was delivered, it had a big dent on the side. The customer called Walmart's customer service immediately. But they were passed around from one department to another, and it took them hours just to get someone to start looking into the issue.
I once had a problem with my Asus router. I called customer support and the person on the other end was so rude. They seemed impatient and just wanted to end the call quickly without really solving my issue.
Sure. One customer horror story could be about a hotel stay. A customer booked a luxury suite but when they arrived, the room was dirty, there were bugs, and the air conditioning didn't work. Another could be a restaurant where a customer ordered a special meal but received something completely different and the waiter was rude when they complained.
Sure. A customer went in to buy a game for a younger relative. The game had an age rating that was appropriate for the relative. But the Gamestop employee tried to push a more expensive and inappropriate game on the customer, saying the one they wanted was 'boring'. This was really unethical behavior from the staff.
I used to work in retail. There was a customer who returned a clearly used item. When we told her we couldn't refund for a used product, she started to make a huge scene. She threw the item on the floor and screamed that we were thieves. It was so embarrassing and scary for all the other customers in the store. She even tried to intimidate our manager into giving her the money back.
One horror story is when a customer asked for a small, simple flower tattoo on their wrist. But the tattoo artist was inexperienced. The lines were all wobbly and the flower looked more like a blob. The customer was really disappointed as it was supposed to be a meaningful and beautiful tattoo.
There was a case where a Gamestop customer traded in a large number of games to get store credit for a new console. The store initially valued the trade - ins fairly. But when it came time to complete the transaction, they mysteriously 'found' issues with some of the games and reduced the store credit value significantly. The customer had already boxed up his old console to trade in and was left feeling cheated.
One horror story could be long lines at the checkout. Customers might wait for ages with a full cart, especially during peak hours like weekends or holidays. It's really frustrating when you just want to get home quickly.