There was a case where a Gamestop customer traded in a large number of games to get store credit for a new console. The store initially valued the trade - ins fairly. But when it came time to complete the transaction, they mysteriously 'found' issues with some of the games and reduced the store credit value significantly. The customer had already boxed up his old console to trade in and was left feeling cheated.
Sure. A customer went in to buy a game for a younger relative. The game had an age rating that was appropriate for the relative. But the Gamestop employee tried to push a more expensive and inappropriate game on the customer, saying the one they wanted was 'boring'. This was really unethical behavior from the staff.
One horror story could be about pre - ordering a highly anticipated game from Gamestop. You pay in full months in advance, but on the release day, they tell you there was a shipping issue and they don't have your copy. You've been waiting excitedly and end up empty - handed while they just offer a refund or make you wait even longer for a replacement.
One horror story could be about a customer who pre - ordered a highly anticipated game at GameStop. They were promised a special edition with exclusive in - game items. When they went to pick it up on release day, the store had no record of their pre - order. They were given a standard edition instead and the staff was unhelpful in resolving the issue.
Another horror story was the lack of proper security measures in the store. There were instances of shoplifting that put employees in danger. They were not trained well enough on how to handle such situations, and sometimes they were blamed for the losses even though it was not really their fault. Some employees also had to deal with people coming into the store just to use the facilities and make a mess without buying anything, and they had no real way to stop them.
I used to work in retail. There was a customer who returned a clearly used item. When we told her we couldn't refund for a used product, she started to make a huge scene. She threw the item on the floor and screamed that we were thieves. It was so embarrassing and scary for all the other customers in the store. She even tried to intimidate our manager into giving her the money back.
One horror story is when a customer asked for a small, simple flower tattoo on their wrist. But the tattoo artist was inexperienced. The lines were all wobbly and the flower looked more like a blob. The customer was really disappointed as it was supposed to be a meaningful and beautiful tattoo.
One horror story could be long lines at the checkout. Customers might wait for ages with a full cart, especially during peak hours like weekends or holidays. It's really frustrating when you just want to get home quickly.
One horror story is about a customer who bought a new laptop. When it had a problem, the customer care took weeks to respond. They kept asking for the same information over and over again. Eventually, they said it wasn't under warranty even though it clearly was.
I once had an experience at a clothing store. I bought a shirt with a defect. When I went back to return it, the customer service person accused me of causing the damage myself. They were so dismissive and refused to give me a refund or an exchange. It was really frustrating as I had just bought the item and it was clearly a manufacturing issue. I ended up leaving the store very angry and never going back there again.