A customer reported that his computer was making strange noises. The tech support guy spent hours trying to figure it out. In the end, it was just a pair of headphones that had fallen behind the computer and was amplifying the normal fan noise. It was so funny that such a simple thing caused so much confusion.
One funny story is about a tech support guy. A customer called saying their computer mouse wasn't working. After a long series of questions, the tech support guy finally realized that the customer had put a piece of tape over the optical sensor of the mouse because they thought it was a 'dirt protector'. When they removed the tape, the mouse worked fine.
Well, here are some. A person reported that their keyboard was typing random letters. Tech support asked if anything was spilled on it. The user said no. Eventually, they found out the user's cat was walking on the keyboard. Also, a guy called saying his computer was making a strange noise. It ended up being a piece of paper stuck in the fan. There was also a case where a user thought their monitor was broken as it was black, but they had just accidentally turned it off.
I heard about a team of engineers who were testing a new server. They were so focused on getting it up and running that they didn't notice they had misconfigured the cooling system. The server got so hot that it started making strange beeping noises. When they finally realized what was going on, they found that the heat had caused some of the components to expand and the server case was bulging a little. It was a funny and costly mistake for them to learn from.
In a company, a virus spread through the network like wildfire. It started encrypting all the files on the computers. The IT department tried everything but couldn't stop it in time. The company had to pay a huge ransom to get the decryption key. Even then, some files were permanently lost because the encryption process was corrupted for some of them.
One horror story is when a customer spilled coffee on their laptop and then called tech support. They expected the laptop to be fixed for free immediately. They were rude and refused to accept that it was their fault. It took ages to make them understand they had to pay for the repair.
One inspiring story is of a non - profit organization. They used TestOut's resources to train their volunteers in basic computer skills. This enabled them to better manage their data, communicate with donors more effectively, and expand their reach in the community.
There are also horror stories about data loss. A customer might accidentally delete important files and then expect the tech support to magically recover everything. Even if it's possible to recover some data, it's not always a 100% solution. And some customers get really angry when they realize that not all their data can be retrieved. This can lead to a very unpleasant tech support experience.
Once upon a time, there was a small startup. They were developing a new app. One day, their server crashed right before a big presentation. But instead of panicking, the tech guy found out it was because a squirrel had chewed through some cables outside the building. It was both hilarious and a lesson about having backup plans.
One funny tech story is about the early days of touchscreens. People were so used to physical buttons that they would often press hard on the touchscreen as if it had a physical click mechanism. Some even tried to scratch it to see if there was a hidden button. Another is when a new software update made a smartphone's voice assistant start responding in a really high - pitched voice randomly, which left users both confused and amused.