One time at the help desk, a user called and said their computer mouse wasn't working. When we asked them to check the connection, they said, 'I can't see the little tail of the mouse anywhere!' It turned out they were using a wireless mouse.
There was a user who thought their computer was broken because they couldn't type anything. The help desk person asked them to check if the keyboard was plugged in. The user replied that it was, but it turned out they had plugged the keyboard into the headphone jack by mistake. It was really a hilarious situation that left everyone laughing.
A really memorable funny story was about a user who claimed their computer was overheating. The technician checked all the possible reasons remotely. After a long time, it was revealed that the user had placed their computer on top of a heater that was turned on. The user didn't even realize it was the cause of the overheating. It was quite a ridiculous situation. There was also a user who thought their software was crashing randomly. It turned out they were accidentally hitting the power button on the computer tower while moving around their desk, which was shutting it down.
A funny story was when a person brought their computer to the help desk. They said it was making a beeping noise. After some inspection, we found out that they had a little toy car stuck under the keyboard that was pressing one of the keys continuously, causing the beeping. It was really unexpected and made us all laugh.
One time a user called the help desk because they thought their computer mouse was broken. They said it wouldn't click. When the support person asked what was happening, the user said they were trying to click on a picture on their screen with a real hammer. They thought it would work like on a touch screen.
A memorable one is when a user called because their new software wouldn't install. The help desk agent walked them through all the steps multiple times. Eventually, it was discovered that the user's computer didn't have enough free space for the installation. Another is when a person thought their Wi - Fi was broken. After hours of troubleshooting, it was found that they had accidentally turned off the router at the wall socket. It was so simple yet overlooked.
A user once called saying their phone's screen was all black. The support person asked if they dropped it or got it wet. The user said no. After a while, it was discovered that the user had put a really thick case on the phone and accidentally covered the light sensor. So the phone thought it was in a pocket all the time and turned the screen off. It was funny how such a simple thing caused so much confusion.
There are quite a few. A user once contacted the help desk saying their headphones were not working. The agent asked all kinds of questions about the device and the connection. Finally, the user admitted that they hadn't turned the headphones on. Also, a customer reported a strange noise from their computer. After a lot of investigation, it was found that they had a small toy stuck in the fan, which was really unexpected and quite hilarious.
One memorable story is about a customer who called because their keyboard keys were sticking. It turned out they had spilled honey on it. Another is when a user thought the webcam was a camera for taking selfies like a regular digital camera and couldn't figure out why the pictures looked so strange. It was because the webcam had a different resolution and aspect ratio.
A rather amusing help desk story involves a user who thought that the computer's monitor was a mirror. They called because they couldn't see their reflection clearly. Also, a customer reported that their laptop was overheating. When the technician checked, they found that the customer had placed the laptop on a thick woolen blanket which was blocking the air vents.