school tech support stories

One story is about a teacher who accidentally deleted all the students' grades from the system. The tech support had to dig deep into the backup files to retrieve them. It was a nerve - wracking situation as the teacher was in a panic, but the tech support team managed to restore everything just in time for the report cards.

I recall an old gentleman who got a new tablet but was completely lost on how to use it. I sat with him and showed him the basic functions like how to unlock it and open apps. He was so excited when he could finally play simple games on it.

One challenging story was when the school's entire server crashed right before finals week. The tech support had to work non - stop to get it back up. They had to transfer data from backup drives and make sure all the software was reinstalled correctly. It was a race against time to ensure students could access their study materials.

There was a case where a user called tech support for their printer. The support agent seemed very inexperienced. They gave the user wrong instructions on how to fix a paper jam. As a result, the printer's internal mechanism got damaged even more. It cost the user a lot of money to get it repaired later.

One horror story is when a user accidentally deleted all the important data on the company server. The IT tech support had to try every possible data recovery method, but most of it was lost. It was a nightmare as it led to a big setback for the company's ongoing projects.

There was a person who called tech support because their laptop's Wi - Fi wasn't working. They were so sure it was a software issue. But when the tech asked them to check the physical switch for the Wi - Fi, they found out they had accidentally turned it off. It just shows how sometimes the simplest things can be overlooked.

One story is about an old man who was having trouble setting up his new smartphone. He just couldn't figure out how to connect to Wi - Fi. I helped him step by step, showing him the settings icon and where to enter the password. He was so grateful when he finally got connected and could start using apps like Skype to talk to his grandchildren.

A customer reported that his computer was making strange noises. The tech support guy spent hours trying to figure it out. In the end, it was just a pair of headphones that had fallen behind the computer and was amplifying the normal fan noise. It was so funny that such a simple thing caused so much confusion.

One horror story is when a customer spilled coffee on their laptop and then called tech support. They expected the laptop to be fixed for free immediately. They were rude and refused to accept that it was their fault. It took ages to make them understand they had to pay for the repair.

The most common one is probably the virus or malware attacks. A company's network can get infected, and all the computers start acting up. The IT support has to isolate the infected machines, clean them up, and make sure the data is not stolen. It's a huge hassle.