One reason could be corrupted game files. You can verify the integrity of the game files. If you got the game through a platform like Steam, there is usually an option to check for file integrity. If any files are corrupted, the platform will redownload them.
First, check your internet connection. A unstable connection can sometimes lead to crashes. If it's okay, then look at your computer's temperature. Overheating can cause games to crash. Make sure your cooling system is working properly.
There might be an issue with the in - game settings. Try lowering the graphics settings, especially if your hardware is on the lower end. High - end graphics settings can put a strain on your system and cause it to crash. Also, ensure that your Windows (or other operating system) is updated as there could be compatibility issues with older versions.
A possible cause could be insufficient memory. If your system is running low on RAM while playing the game, it may crash. Try closing other applications that are running in the background to free up some memory. Another reason might be a faulty installation. You can try reinstalling the game, but make sure to back up your save files first.
There are several factors that could be causing the crash. It could be due to an issue with your RAM. If your system doesn't have enough available RAM when you try to continue the story, the game could crash. You can try closing other programs that are using up RAM. Also, it might be a problem with the game's coding specific to that part of the story. In that case, you may need to wait for a patch from the developers to fix it. They are usually aware of such issues and work on resolving them.