Share Your Comcast Support Horror Stories

I once called for technical support regarding my internet connection. The technician was extremely rude. He kept interrupting me while I was trying to explain the problem. Then he put me on hold for a really long time. When he came back, he started blaming me for the problem, saying I must have messed up some settings, without even properly investigating. It was a nightmare dealing with him.

One of my worst customer support horror stories was with an airline. I had a flight cancellation due to bad weather. But when I called customer support to rebook, I was put on hold for over two hours! And when they finally answered, the agent was rude and unhelpful, just repeating the same scripted lines without actually trying to find a solution for me.

I heard that a friend of mine had a billing issue with Comcast. They overcharged him and when he called support, they were extremely rude and refused to listen to him. They just kept saying he was wrong. It took him months to get the issue resolved.

One horror story is about their billing. Customers often receive bills with unexpected charges. For example, my friend was charged for services he never signed up for. It took him weeks of arguing with Comcast customer service to get it resolved.

There have been stories of unfair treatment in terms of promotions. Some Comcast employees claim that they were overlooked for promotions despite having excellent performance records. Instead, those with better 'connections' within the company got the promotions. For example, an employee who had been with the company for years, constantly getting great reviews from customers and meeting all performance targets, watched as a newly hired person with ties to a manager got promoted over them.

I've heard of a case where an IT support person was setting up new software for a company. They didn't properly test it first. Once installed on all the computers, it conflicted with other essential software. This made all the computers freeze frequently. Employees were frustrated as they couldn't work properly, and it took a long time to uninstall and find an alternative software.

Some horror stories about Comcast's retention department involve long hold times. Customers have reported waiting for hours just to talk to someone in the department. It's really frustrating when you're trying to sort out an issue like keeping your service at a reasonable rate or fixing a problem with your existing plan.

Billing problems are very common. Extra charges, incorrect billing amounts, and unclear fee structures are often part of these stories.

I once had a problem with my Asus router. I called customer support and the person on the other end was so rude. They seemed impatient and just wanted to end the call quickly without really solving my issue.

One horror story is when a user accidentally deleted all the important data on the company server. The IT tech support had to try every possible data recovery method, but most of it was lost. It was a nightmare as it led to a big setback for the company's ongoing projects.