We can learn customer service from Zappos. Their free shipping and returns policy shows that putting the customer first in terms of convenience can build loyalty. For example, if we run an online store, we could offer similar flexible policies. From Amazon, we learn about the importance of a wide product range. If we sell a single type of product, we might think about expanding our offerings. Also, Airbnb teaches us about creating a new market. We could look for untapped areas in our industry.
From internet sales success stories, we can learn many things. Shopify, for instance, shows how easy - to - use platforms can empower entrepreneurs. If you're starting an online business, find a platform that simplifies the process for you. eBay's success with its auction - style model implies that unique selling models can attract customers. Consider if there's a different way to sell your products. And Dropbox's growth in the cloud storage market shows that solving a common problem (like file storage and sharing) in a convenient way can lead to success. You need to identify the pain points of your potential customers and offer solutions like Dropbox did.