What are some customer horror stories in the hotel industry?

Good: I had a problem with the air - conditioning in my hotel room. The maintenance staff came within minutes and fixed it quickly. They also left a note apologizing for the inconvenience. Bad: At a hotel, I asked for an extra pillow at the front desk. They said they would send it up, but it never came. I called again after an hour and they just said they were busy and didn't seem to be in a hurry to fulfill my request.

A customer in a clothing store once threw a fit because she thought a dress was a different color in the store light compared to outside. She started pulling clothes off the racks and screaming. It was chaos.

A business traveler arrived at a hotel extremely tired after a long flight. His room wasn't ready yet. Instead of making him wait, the hotel upgraded him to a suite for free so he could rest immediately. The staff also brought him a welcome drink and some snacks. This kind of flexibility and thoughtfulness really impressed the guest.

There was a hotel where a guest asked for extra pillows at midnight. The sleepy - eyed staff member not only got the pillows but also added a little note saying 'Sweet dreams! We hope these pillows make you float on cloud nine.' It was such a simple yet funny and sweet gesture that the guest remembered it for a long time.

Sure. In e - commerce, a common horror story is when the shipping times are way off. A company might target busy working professionals who expect fast shipping. But if the product takes weeks to arrive, customers get angry. For example, a small online store promised 3 - 5 day shipping but due to poor logistics, it often took 2 weeks.

One horror story is when a customer asked for a small, simple flower tattoo on their wrist. But the tattoo artist was inexperienced. The lines were all wobbly and the flower looked more like a blob. The customer was really disappointed as it was supposed to be a meaningful and beautiful tattoo.

There was a case where a Gamestop customer traded in a large number of games to get store credit for a new console. The store initially valued the trade - ins fairly. But when it came time to complete the transaction, they mysteriously 'found' issues with some of the games and reduced the store credit value significantly. The customer had already boxed up his old console to trade in and was left feeling cheated.

One horror story could be long lines at the checkout. Customers might wait for ages with a full cart, especially during peak hours like weekends or holidays. It's really frustrating when you just want to get home quickly.

A common retail customer horror story is related to sizing. A customer ordered a pair of shoes in their regular size from an online retailer. When the shoes arrived, they were two sizes too small. The return process was a nightmare. The website's return instructions were confusing, and when the customer finally managed to send the shoes back, they were charged a restocking fee even though it was clearly the retailer's fault for the incorrect sizing. Another story is about a customer who was in a physical store trying to return an unopened item. The store manager made up all sorts of rules on the spot to deny the return, even though the item was within the return policy period.

Some customers have reported finding strange objects in their drinks. Like a piece of plastic or a hair. It's really disgusting and makes the customer lose trust in Starbucks' quality control. Imagine you're sipping your coffee and suddenly see something that's not supposed to be there. It's just awful.