There was this case where a designer made a logo for a tech startup. The design was so bad that it looked like a child had drawn it. When the tech support was called in to fix the logo for digital use, they had a good laugh. They then worked with the designer to come up with a new concept that was modern and professional. It was funny how the initial 'crap' design led to a great final product.
A tech support guy received a call from a user who had a design software issue. The user was trying to create a 3D model but the design they had made was just a mess. It was full of random shapes and colors. The tech support person patiently guided the user through fixing the design, step by step. In the end, the user was able to turn the 'crap' design into something presentable. It was an interesting journey filled with lots of 'oops' moments and laughter.
In one instance, a company had a brochure design that was just a disaster. The images were all pixelated and the text was unreadable. The tech support team had to figure out how to salvage it. They found out that the original designer had used the wrong software settings. After a lot of trial and error, they fixed it. It was really funny because the original 'crap' design was so bad that they couldn't believe someone had actually approved it at some point.
There was a person who called tech support because their laptop's Wi - Fi wasn't working. They were so sure it was a software issue. But when the tech asked them to check the physical switch for the Wi - Fi, they found out they had accidentally turned it off. It just shows how sometimes the simplest things can be overlooked.
A customer reported that his computer was making strange noises. The tech support guy spent hours trying to figure it out. In the end, it was just a pair of headphones that had fallen behind the computer and was amplifying the normal fan noise. It was so funny that such a simple thing caused so much confusion.
Well, here are some. A person reported that their keyboard was typing random letters. Tech support asked if anything was spilled on it. The user said no. Eventually, they found out the user's cat was walking on the keyboard. Also, a guy called saying his computer was making a strange noise. It ended up being a piece of paper stuck in the fan. There was also a case where a user thought their monitor was broken as it was black, but they had just accidentally turned it off.
One horror story is when a user accidentally deleted all the important data on the company server. The IT tech support had to try every possible data recovery method, but most of it was lost. It was a nightmare as it led to a big setback for the company's ongoing projects.
One story is about an old man who was having trouble setting up his new smartphone. He just couldn't figure out how to connect to Wi - Fi. I helped him step by step, showing him the settings icon and where to enter the password. He was so grateful when he finally got connected and could start using apps like Skype to talk to his grandchildren.
One story is about a teacher who accidentally deleted all the students' grades from the system. The tech support had to dig deep into the backup files to retrieve them. It was a nerve - wracking situation as the teacher was in a panic, but the tech support team managed to restore everything just in time for the report cards.
One horror story is when a customer spilled coffee on their laptop and then called tech support. They expected the laptop to be fixed for free immediately. They were rude and refused to accept that it was their fault. It took ages to make them understand they had to pay for the repair.
Well, I heard one where a customer had a simple hardware issue with their Dell laptop. The tech support made them go through countless software diagnostics that had nothing to do with the actual problem. It took weeks to finally get someone to admit it was a hardware fault.
I remember a story where a user thought their computer was overheating because it made a strange noise. The tech support found out that the user had a can of soda rattling in the drawer next to the computer. The noise was coming from there, not the computer at all.