How can we deal with trolls based on true story?
Fight back with facts. If they are basing their troll on a true story but distorting it, present the real facts clearly. For instance, if they say a company made a big mistake based on a small incident, the company can release an official statement with all the details and evidence to set the record straight. Also, you can report them to the relevant platforms if their trolling violates the platform's rules. Some platforms have strict policies against harassment and false information spreading.
Build a positive community around the true story. Let's say there's a true story about a neighborhood improvement effort that trolls are trying to undermine. The people involved can promote the positive aspects more actively. They can share real - time updates of the progress, success stories of how it's helping the community, and encourage positive comments and support from the community members. This positive energy can often overshadow the negative trolling.
