What are the most memorable best Zappos customer service stories?

One story is about a customer who ordered shoes for a special event. The shoes didn't fit right when they arrived. They contacted Zappos customer service. Zappos immediately sent out a new pair in the correct size, and told the customer to keep the old pair until they received the new one. No hassle at all.

A woman once lost her wallet at a Nordstrom store. The staff found it and contacted her immediately. They held it safely until she could come back to pick it up. It's a simple but great example of their honesty and customer - centric approach.

There was a story in a tech store. A customer came in complaining that his new phone's autocorrect was changing his texts into really strange things. The customer service guy said, 'Well, it seems your phone has a mind of its own. Maybe it's trying to write a novel!' The customer couldn't stop laughing. This simple humorous response made the whole situation less frustrating for the customer.

In a hotel, a guest had a very early flight the next day. The hotel arranged a wake - up call and also a complimentary ride to the airport. But the real touch was that the staff prepared a breakfast box for the guest to take with them since they would miss the regular breakfast. This attention to detail is what makes it a great customer service success story.

A friend of mine had lost his debit card while traveling. He called his bank in a panic. The bank's customer service agent immediately blocked the card to prevent any unauthorized use. Then, they arranged for a new card to be sent to his temporary address within two days. It was really efficient and gave my friend peace of mind.

There was a story about a coffee shop. A customer ordered a latte with 'as much foam as possible'. When the barista presented the latte, the foam was so big that it was spilling over the cup. The customer and the barista both burst out laughing.

I remember a coffee shop. A regular customer always ordered the same drink. One day, they came in looking really down. The barista noticed and made their drink with a little heart - shaped design on top using the coffee foam, and added a free cookie with a note saying 'Hope your day gets better'. It was such a simple yet touching gesture.

There's a story from an Indian tech support team. A customer called because his computer had a virus. The support agent not only removed the virus but also installed some security software to prevent future infections. He then spent time educating the customer about safe browsing habits and how to keep his computer in good shape. This comprehensive service was really impressive and shows how Indian customer service can be top - notch.

There was a customer who bought a high - end camera. It had some minor glitches. The camera company sent a technician to the customer's home to fix it on the spot and also gave a free extended warranty. This kind of personalized service made the customer a brand advocate. He started writing positive reviews about the company everywhere. It shows how great customer service can turn a potentially bad situation into a great customer story.

One great customer service story is about Zappos. A customer ordered a pair of shoes for an event but received the wrong size. Zappos not only sent the correct size overnight for free but also included a handwritten note apologizing for the inconvenience. This shows their commitment to customer satisfaction.