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Share some of the best Zappos customer service stories.

2024-11-14 04:25
2 answers

One story is about a customer who ordered shoes for a special event. The shoes didn't fit right when they arrived. They contacted Zappos customer service. Zappos immediately sent out a new pair in the correct size, and told the customer to keep the old pair until they received the new one. No hassle at all.

There was a customer who accidentally ordered the wrong style of shoes. They realized their mistake after ordering. When they called Zappos, the customer service rep was very understanding. Instead of just canceling the order and making the customer re - order, they adjusted the order details right away. The shoes arrived on time, and the customer was very impressed with how easy and efficient the whole process was.

What are the most memorable best Zappos customer service stories?
3 answers
2024-11-14 10:41
I heard of a case where a customer ordered boots for a trip. But the boots got damaged during transit. Zappos sent a new pair overnight for free, along with...
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2024-10-31 02:54
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2024-11-12 22:14
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2024-11-03 01:57
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2024-11-01 20:48
One great story is from Zappos. A customer ordered a pair of shoes for an important event but received the wrong size. They contacted customer service late at night. The...
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2024-11-05 20:51
At a hotel I stayed at, I realized I had left my charger at home. When I asked the front desk if they had a spare, they not only found...
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