What are some extraordinary Amex black card concierge stories you know?

One story I heard was about a cardholder who was in a small town and desperately needed a specific type of rare wine for a special occasion. The Amex black card concierge managed to track down a bottle from a private collector nearby and had it delivered within hours. It was like magic for the cardholder.

A black card concierge once helped a client who was a huge art lover. The client wanted to visit a private art collection that was not open to the public. The concierge used their extensive network to get in touch with the owner of the collection. After some negotiations, they arranged a private tour for the client. The client was able to view some rare and priceless works of art up close, all thanks to the concierge's efforts.

One story I heard was about a business traveler. He was in a foreign country and had some unexpected flight changes. Thanks to his Amex Black Card, the card's concierge service not only rebooked his flights quickly but also arranged for a luxury car to pick him up from the airport and take him to his hotel. It was a seamless experience, showing the power of the card's services.

I know a story where an Amex Black Card holder had a last - minute need for a private jet. The card's concierge service arranged it within hours. It was remarkable how quickly they were able to meet such an extravagant demand. This shows the extent of the card's capabilities in fulfilling high - end and urgent requests.

One remarkable story involves a client who was planning a surprise proposal. The black card concierge took care of every detail. They found the perfect location, a secluded beach at sunset. They arranged for a horse - drawn carriage to take the couple there, had a professional photographer hidden to capture the moment, and even organized a private fireworks display after the proposal was accepted. It was an incredibly romantic and well - organized event.

A common one is the unexpected account closure. People have reported that Amex just closes their accounts without proper warning or explanation. Another is the high - interest charges that sometimes seem to be miscalculated.

I know of a story where a concierge at a hotel was given the task of looking after a guest's valuable antique while they went out for a day. However, the concierge carelessly left it in an unsecured area. When the guest returned, the antique was damaged. The concierge's negligence led to a huge loss for the guest and a lot of unpleasantness ensued.

One of the best concierge stories I've heard was about a concierge in a luxury hotel. A guest had forgotten their important business documents at home. The concierge managed to contact the guest's assistant, arranged for the documents to be scanned and sent over, and then printed them out in time for the guest's meeting. It was truly amazing how the concierge went above and beyond to help the guest.

One common element is miscommunication. For example, the concierge might misunderstand what the guest wants and make wrong arrangements. Another is negligence. Just like in the story where the concierge didn't take proper care of a guest's item. Also, over - promising is a big one. Promising things that can't be delivered, like the reservation that wasn't made.

My Amex horror story involves their billing system. There were some incorrect charges on my bill. When I tried to dispute them, the process was so convoluted. I had to send in multiple documents and wait for weeks. And even after all that, the issue wasn't fully resolved and I ended up paying a bit more than I should have.