Can you share taking commission horror stories in the service industry?

In the service industry, a real commission horror story can be that of a delivery person. They get a commission based on the number of deliveries. A company might overload them with deliveries in an unrealistic time frame. For example, a delivery person was given 20 deliveries in a 3 - hour span in a very large city with traffic. They couldn't complete all the deliveries on time, and the company deducted a large part of their commission. Also, a masseuse might be commissioned for a series of massages for a client. The client might not show up for some of the appointments without prior notice. The masseuse has reserved the time for the client and loses out on potential income from other clients, yet the client still expects the remaining massages at the original price with no compensation for the missed ones.

One horror story is about a waitress. She had a table of very rude customers. They complained about everything - the food, the speed of service, even though she was doing her best. They made her run back and forth constantly, and in the end, they left a really small tip even though she worked so hard for them.

I heard of a case where an artist took on a commission. The client gave very unclear instructions. The artist worked for weeks thinking they were on the right track. But when they presented the work, the client was furious, saying it wasn't what they wanted at all. The artist not only didn't get paid but also lost materials and time. It was a nightmare because the lack of clear communication led to a total disaster for the artist.

In some places, there have been 'Joint Commission horror stories' related to equipment maintenance. For example, a surgical unit had some of their crucial surgical equipment that was not regularly maintained as required by the Joint Commission. During an operation, the equipment malfunctioned. This not only endangered the patient's life but also caused a great deal of stress for the surgical team. Moreover, there was an instance in a rehabilitation center where the Joint Commission found that the patient assessment procedures were not up to the mark. Staff were not accurately assessing patients' progress, which meant that some patients were not getting the appropriate level of care and were either over - or under - treated.

A restaurant chain had issues with finding experienced chefs. They decided to look at a different pool of candidates, including those who had just graduated from culinary schools. They provided on - the - job training. This turned out to be a great success. The new chefs were eager to learn and brought in new recipes and cooking techniques. The restaurants saw an increase in customers as the food quality improved.

Sure. One time I went to a restaurant. The waiter took forever to take our order, and when the food finally came, it was cold and completely different from what we ordered. Another time at a hotel, they gave our reserved room to someone else and then offered a dirty, small room as an alternative.

A shocking one was when a hospital was found to have a major problem with its medication management system. Medications were being stored in improper conditions, and there were no proper checks in place to ensure the right medications were given to the right patients. This led to several cases of patients receiving the wrong drugs or incorrect dosages.

Sure. There was a hotel that hired an FTE in their customer service department. This person was extremely friendly and efficient. He was able to handle customer complaints in a very timely and satisfactory manner. As a result, the hotel's customer satisfaction rating on review platforms increased from 70% to 90%. This led to more repeat customers and also attracted new customers through positive word - of - mouth.

A large call center downsized in a smart way. They analyzed the call volumes and peak hours over a long period. They found that they had too many agents during non - peak hours. So, they downsized by implementing a flexible work schedule for some agents. Instead of having full - time agents during non - peak hours, they offered part - time or on - call positions. This reduced their payroll costs significantly during non - peak times. At the same time, they used the savings to provide better training for their agents during peak hours, which improved the quality of service and customer satisfaction.

One horror story could be when an escort was hired but turned out to be involved in stealing from the client. She managed to take some valuable items while the client was distracted. Another might be where an escort brought along some unruly friends who harassed the client.