Well, I remember a story where a customer contacted support because they thought their computer mouse had a mind of its own. They said it would move randomly and click things on its own. After some investigation, it turned out their cat was sitting on the mouse pad and batting at the mouse when they weren't looking. It took a while for the customer to realize what was really going on.
A mobile service provider had a customer who was constantly facing network issues. The support team worked for days to figure out the root cause. They coordinated with different departments, upgraded some infrastructure in the area, and finally resolved the issue. The customer was so satisfied that they renewed their contract for a longer period and gave a 5 - star review on various review platforms.
Sure. One time a customer came into the store looking for a 'left - handed' hammer. When I told him hammers are not left - or right - handed, he insisted that he could only use a left - handed one. Another time, a lady tried to return a pair of shoes that were clearly worn out, saying they were defective from the start, but she had actually hiked a mountain in them.
A customer drove his truck to the mechanic shop. He complained that his truck was shaking violently. After inspection, the mechanic discovered that the customer had put on tires that were completely the wrong size for the vehicle. He had bought them super cheap without realizing they were not for his truck.
Well, here are some. A customer once complained that the sun was shining too brightly into the restaurant through the window and it was ruining their dining experience. They asked if the restaurant could move the sun. Another story is about a customer who said that the font on the menu was too 'cheerful' and it made the food seem less serious. Also, a customer complained that the smell of the new car was too new and it was giving them a headache.
Once, a customer walked into the bank and asked if he could open a 'time - travel savings account'. He said he wanted to save money for his future self in a different time period. The bank staff had to patiently explain that such an account doesn't exist.
In a hotel, a guest called the front desk saying there was a strange noise in his room. The staff went to check and found out it was just the air conditioner making a normal humming sound. The guest then said, 'Oh, I thought it was a tiny monster preparing to steal my socks!'. It was quite a hilarious misunderstanding.
Well, here are some. A customer walked into a bakery and asked for a donut - shaped cake. When the baker explained that a donut is a type of cake already, the customer got really confused and said he wanted a cake that looked exactly like a donut but was also a cake. In a tech store, a customer asked if the wireless mouse needed to be charged with 'wireless electricity'. And at a pet store, a customer wanted to buy a fishbowl for his cat so the cat could 'go for a swim' indoors.
Sure. Once I worked in a coffee shop. A customer came in and demanded a special coffee blend that we didn't have. When I told him politely, he got really rude and started yelling that we were a 'terrible establishment'. But then he slipped on a wet floor sign we had just put out and fell flat on his face. It was kind of funny seeing his shocked expression after all that yelling.
Sure. There was a customer who called a pizza place. He asked if they could make a pizza in the shape of a heart for his girlfriend. The customer service rep said they'd try. When the pizza arrived, it was a normal round pizza with a heart drawn on the box in ketchup. The customer laughed and said it was the most 'creative' heart - shaped pizza ever.
One of my worst customer support horror stories was with an airline. I had a flight cancellation due to bad weather. But when I called customer support to rebook, I was put on hold for over two hours! And when they finally answered, the agent was rude and unhelpful, just repeating the same scripted lines without actually trying to find a solution for me.