There was a case where a pet store was keeping the animals in really dirty and overcrowded cages. The small animals like hamsters and guinea pigs were living in their own filth. It was a very cruel and unhygienic situation. They didn't have proper food or clean water either. The animals looked very weak and sickly.
I heard of a pet store that sold a snake to a customer who was assured it was a harmless species. But it turned out to be a mildly venomous snake. When the customer tried to handle it as they were told it was safe, they got bitten. This was a huge shock for the customer and they had to rush to the hospital. The pet store clearly misidentified the snake and put the customer at risk.
One horror story could be when an employee had to deal with a large and aggressive snake that escaped its enclosure. The snake slithered around the store, scaring customers and other animals. The poor employee had to try and catch it without getting bitten while also calming down the panicked people. It was a nightmare situation.
One horror story is about a pet store in a mall where the animals were kept in very cramped cages. The poor little puppies were piled on top of each other, and there was not enough space for them to move around or play. It was really sad to see them in such conditions.
One of the common horror stories involves the lack of proper veterinary care. Pets in mall stores are sometimes sold with underlying health issues that could have been easily treated if the store had a vet on call. For example, I knew of a case where a puppy had a heart condition that the store didn't disclose. Also, poor living conditions are very common. Dirty cages, no clean water, and bad air circulation are things that often happen in these pet stores.
I heard of a case where a luxury store sold a defective item as new. When the customer came back to complain, they were made to wait for hours and were finally told that it was their own fault for not checking properly before buying. It was really unfair as the defect was not visible at first glance.
One horror story could be when a gun store owner accidentally sold a firearm to a person with a serious criminal record. The owner didn't do proper background checks. Later, that person was involved in a violent crime using the gun from the store. It put the whole community in danger and the store got a lot of bad publicity.
One convenience store horror story is about a cashier who saw a strange figure lurking in the back of the store every night at the same time. It was always just out of sight when she tried to look closer. Another is when a customer entered a convenience store late at night and the lights started flickering, and he heard whispering voices but was the only one there. There was also a story of a delivery truck driver who saw a pair of glowing eyes in the storage area of a convenience store he was making a delivery to, but when he told the store owner, no one believed him.
There was a story where a jewelry store received a shipment of fake diamonds that they unknowingly sold to customers. When the truth was discovered, there were a lot of angry customers demanding refunds. The store had to deal with a huge financial loss and a damaged reputation. They had to go through a long process of verifying all their inventory to make sure there were no more fakes.
I once found a coat at a thrift store. When I put it on, I felt a really cold spot on the back of it. Later, I found out that the previous owner had passed away while wearing that coat. It gave me the chills just thinking about it. I never wore it again and returned it to the store.
One horror story could be getting locked in a department store overnight. I heard of a case where an employee accidentally got locked in the store after closing. All the lights were off, and it was pitch - dark. They were terrified of the strange noises and the thought of being alone with all those mannequins. Another story is about encountering strange, aggressive customers. There was a time when a customer became extremely angry over a small discount issue and started shouting and even threatening the staff.
I heard a story about a cockatoo in a pet store that was very intelligent. It could mimic the voices of the store employees. It would often say 'hello' when customers walked in, which always made them laugh.