There was this time in a restaurant where the kitchen had a rat problem. A customer saw a rat running across the floor near the kitchen entrance. It was terrifying, and of course, it made people question the hygiene standards of the whole place. The management tried to deny it at first, which made the situation even worse.
One horror story is when a customer found a hair in their food. It was really disgusting and put them off their meal completely. They complained to the waiter, but the waiter just shrugged it off as if it was no big deal.
One horror story is when a waiter had a customer who was extremely rude. The customer kept changing their order multiple times and then complained about the wait when it was their own fault. When the food finally came, they found a small hair in it (which may not have been the waiter's fault at all) and demanded a full refund and screamed at the waiter in front of the whole restaurant.
One time I went to a restaurant and the waiter took forever to take our order. When he finally did, he got half of it wrong. Then the food took an extremely long time to come out, and when it did, it was cold. It was a really frustrating experience.
There are restaurants that have slow service which can be a horror story in itself. I know a customer who had to wait over an hour for their meal at a not - so - busy restaurant. They were constantly told that their food was 'almost ready' but it took forever. When the food finally came, it was cold. It was clear that the kitchen was disorganized and the waitstaff wasn't communicating well with the kitchen. This made the customer very unhappy and they left a bad review.
One horror story is when a restaurant host was extremely rude to a family with small children. The host refused to seat them near an exit as they requested for easy access with a stroller. Instead, the host made snide remarks about how they should have planned better. It made the family's dining experience start off on a very bad note.
One horror story is when a cook found a live cockroach in the food storage. It was disgusting and they had to quickly clean out the whole area to make sure no contaminated food was served. They also had to deal with angry customers who heard about it later.
One horror story is when a server had a customer who was extremely rude. The customer constantly complained about every little thing, from the temperature of the water to the color of the tablecloth. The server tried to be polite but the customer just kept berating them in front of other diners.
One horror story could be about finding a hair in the food. It's really disgusting and ruins the whole dining experience. Just imagine you're about to take a bite of your delicious meal and then you spot a long hair tangled in it.
Overestimating the revenue in the first few months is another financial horror story. A new trendy burger joint thought they'd be making a killing from day one. They took out a big loan based on their projected sales. But in reality, it took months to build up a customer base. They had high loan payments to make each month while their income was much lower than expected. This put them in a very difficult financial situation, and they had to consider closing down just a few months after opening.
One of my coworkers was really unhygienic. He didn't wash his hands properly after using the restroom. It was so gross, and we were all worried about the health and safety of the customers. We had to keep an eye on him and remind him all the time, but he didn't seem to care much. It was a nightmare situation for the restaurant's reputation.