At a clothing store, a customer was rude to the salesperson, saying the clothes were all 'ugly rags'. But then, as she was trying on a pair of pants in the fitting room, she got stuck and had to call for help. When the salesperson came to assist, she was still trying to act all high - and - mighty, but it was really funny to see her in that situation.
A customer in a clothing store asked the salesperson if the clothes were made for 'aliens' because the designs were so unique. The salesperson took it in good humor and started joking about intergalactic fashion trends. They ended up having a great conversation and the customer bought several items. It was really funny how a strange comment led to a positive shopping experience.
Sure. Once I worked in a coffee shop. A customer came in and demanded a special coffee blend that we didn't have. When I told him politely, he got really rude and started yelling that we were a 'terrible establishment'. But then he slipped on a wet floor sign we had just put out and fell flat on his face. It was kind of funny seeing his shocked expression after all that yelling.
There was a story in a tech store. A customer came in complaining that his new phone's autocorrect was changing his texts into really strange things. The customer service guy said, 'Well, it seems your phone has a mind of its own. Maybe it's trying to write a novel!' The customer couldn't stop laughing. This simple humorous response made the whole situation less frustrating for the customer.
Good: I had a problem with the air - conditioning in my hotel room. The maintenance staff came within minutes and fixed it quickly. They also left a note apologizing for the inconvenience. Bad: At a hotel, I asked for an extra pillow at the front desk. They said they would send it up, but it never came. I called again after an hour and they just said they were busy and didn't seem to be in a hurry to fulfill my request.
Once, a customer called the call center asking if we could teach his parrot to talk. He thought since we could solve so many problems, this should be easy for us. Another time, a customer called because she thought her microwave was haunted as it made strange noises even when not in use. She asked the customer service agent if there was a 'ghost - buster' service we could recommend.
Sure. There was a customer who called a pizza place. He asked if they could make a pizza in the shape of a heart for his girlfriend. The customer service rep said they'd try. When the pizza arrived, it was a normal round pizza with a heart drawn on the box in ketchup. The customer laughed and said it was the most 'creative' heart - shaped pizza ever.
I heard of a customer who thought the computer's CD drive was a cup holder. They tried to put a coffee cup in it and then called customer service when it got stuck. The rep had a hard time believing it at first.
A customer called because their computer was making a strange beeping noise. The customer service person asked a series of questions to diagnose the problem. It turned out the customer had a pet parrot that liked to sit on top of the computer and peck at the keys. The beeping was the parrot hitting some function keys accidentally.
One great customer service story is about Zappos. A customer ordered a pair of shoes for an event but received the wrong size. Zappos not only sent the correct size overnight for free but also included a handwritten note apologizing for the inconvenience. This shows their commitment to customer satisfaction.
At a shoe store, a customer tried on a pair of shoes and then asked if they came with 'built - in feet'. I just stared at them for a second before realizing they were joking. But it was still a really strange thing to say. If it was a serious question, it would be quite dumb.