My experience with Asus customer support was a nightmare. I had an issue with my Asus tablet. They made me go through a bunch of troubleshooting steps that didn't work. Then they told me to send it in for repair. It took weeks to get it back and when I did, the same problem was still there. It was like they didn't even bother to fix it properly.
I once had a problem with my Asus router. I called customer support and the person on the other end was so rude. They seemed impatient and just wanted to end the call quickly without really solving my issue.
I had an Asus laptop that had a battery problem. I reached out to customer support. First, they took a long time to respond. Then, when they did, they gave me incorrect information about how to replace the battery. I ended up having to do a lot of research on my own to figure out the right way. It was really frustrating as I expected them to be more helpful.
In an Asus customer support horror story, a common problem is lack of communication. For example, they might promise to get back to you within a certain time but never do. Also, there could be issues with replacement parts. They could send you the wrong part or take forever to ship the correct one. It can be really annoying when you're relying on your Asus device and customer support is making things worse instead of better.
One of my worst customer support horror stories was with an airline. I had a flight cancellation due to bad weather. But when I called customer support to rebook, I was put on hold for over two hours! And when they finally answered, the agent was rude and unhelpful, just repeating the same scripted lines without actually trying to find a solution for me.
One of the best customer service stories I've heard was about a hotel. A guest had left their laptop charger at home. When they asked the front desk if there was any way to get one, the staff not only found a charger that fit their laptop but also had it delivered to their room within 10 minutes. It was such a small gesture but made the guest's stay so much more convenient.
I once had a problem with my phone bill. I called the customer service. The agent put me on hold for almost an hour, and when they finally came back, they transferred me to the wrong department. It took another 30 minutes to get to the right person. And that person was rude and didn't really solve my problem.
I once had an Airbnb where the heating didn't work during a really cold winter. It was freezing inside the place. I contacted the host, but they were unresponsive. I had to buy extra blankets and heaters just to get through the night. It was a horrible experience.
One horror story I heard was about a family. The mother got Covid - 19 and was very ill. She had to be isolated from her children, who were too young to understand why mommy was suddenly gone from their daily lives. They would cry at the door of the room she was in. It was heart - breaking to see the family torn apart by this virus.
Once, a friend had a dermaplaning session. The esthetician pushed too hard during the process. As a result, her skin was not only red and irritated immediately after, but in the following days, it started to peel in an abnormal way. It was so bad that she had to stay at home for a few days until the skin started to heal. The whole experience was really a horror story for her as she expected a smooth and glowing skin instead of this mess.
I had an Uber driver who went above and beyond. I left my phone in the car. He not only noticed right away but also drove back to my destination to return it. He refused any reward and just said he wanted to do the right thing. That's the kind of driver that makes Uber great.
One time I was on Tumblr and had an issue with a product I bought through an ad on there. I contacted the customer service. The person on the other end was super funny. They started our conversation with a meme related to my problem. It immediately lightened the mood and made the whole process of getting my issue resolved so much easier.
I once called for technical support regarding my internet connection. The technician was extremely rude. He kept interrupting me while I was trying to explain the problem. Then he put me on hold for a really long time. When he came back, he started blaming me for the problem, saying I must have messed up some settings, without even properly investigating. It was a nightmare dealing with him.