Bad customer service is a big theme. Representatives who are unhelpful, rude, or not knowledgeable about the services. For instance, they might not be able to answer simple questions about a customer's package or how to fix a common problem.
Billing problems are very common. Extra charges, incorrect billing amounts, and unclear fee structures are often part of these stories.
Technical issues and the lack of proper resolution also feature often. Slow internet speeds that never get fixed, cable outages that last for days with no real explanation or quick fix from Comcast.
Unreasonable work demands also feature often. For instance, they might be expected to meet unrealistic sales targets for Comcast's services. If they don't, they could face negative performance reviews, even if their main job was in technical support rather than sales. It creates a lot of stress for the employees.
One horror story is long wait times. Customers often have to wait on hold for hours just to talk to a representative. Another is the unhelpful reps. They might not understand the problem fully and give wrong solutions. And then there are the billing issues. Some customers reported being overcharged and when they tried to resolve it, the customer service made it even more complicated.
My Comcast service was constantly dropping. I called support and they promised to send someone to check it out within 24 hours. But no one showed up. When I called again, they said there was no record of my previous call. It was a nightmare dealing with their disorganized support system.
One horror story is about their billing. Customers often receive bills with unexpected charges. For example, my friend was charged for services he never signed up for. It took him weeks of arguing with Comcast customer service to get it resolved.
I heard that a friend of mine had a billing issue with Comcast. They overcharged him and when he called support, they were extremely rude and refused to listen to him. They just kept saying he was wrong. It took him months to get the issue resolved.
There have been stories of unfair treatment in terms of promotions. Some Comcast employees claim that they were overlooked for promotions despite having excellent performance records. Instead, those with better 'connections' within the company got the promotions. For example, an employee who had been with the company for years, constantly getting great reviews from customers and meeting all performance targets, watched as a newly hired person with ties to a manager got promoted over them.
You can search for it in the Comcast on-demand library. Sometimes it might be available for streaming depending on the subscription package you have.
A possible Comcast scary story is related to installation issues. For example, the technician is supposed to come at a certain time to install the service. However, they show up many hours late or don't show up at all without prior notice. And when the customer tries to reschedule, they face a lot of bureaucracy and long waiting times.
One common theme is the fear of the unknown. Things like strange noises in the dark or shadowy figures that you can't quite make out. It plays on our natural fear of what might be lurking out there.
One common theme is the supernatural. Ghosts, demons, and otherworldly creatures often appear in horror stories to terrify the characters and the readers. Another theme is the fear of the unknown. When things are not clearly explained, it creates a sense of unease. For example, in many horror stories, there are mysterious noises or events that gradually build up the horror. Also, death and decay are frequently used themes. The sight of decaying bodies or the inevitability of death can be very frightening.