Another horror story could be poor customer service. Imagine a customer waiting in line for a long time to buy cigars, and the cashier is rude and unhelpful. They don't answer the customer's questions about different cigar blends. This makes the customer feel unwelcome and not likely to return. Bad customer service can really harm a cigar retail business in the long run. In fact, word of mouth spreads quickly, and if customers have a negative experience, they'll tell their friends and family, which will lead to a loss of potential customers.
Well, a common horror story in cigar retail is bad storage. I know a case where a store had cigars stored in a damp basement. Customers started complaining that the cigars were moldy. The store owner didn't realize the importance of proper storage conditions. As a result, the store lost a lot of customers and had to deal with a lot of returns.
One cigar horror story could be when someone bought a very expensive box of cigars, thinking they were top - quality. But when they smoked them, they tasted stale and musty, like they had been stored improperly for a long time.
One typical element could be friendship. Gay men sharing cigars often talk about their friends, new and old.
Sure. There's the case of the disappearing discount. A customer saw an item on sale online, added it to the cart with the discount applied. But when they went to checkout, the discount vanished and the price was full. It's really frustrating as it feels like a bait - and - switch tactic.
One of the horror stories in retail jobs is having to work in a really cold or hot environment. I worked in a store where the air conditioning was broken during the summer and it was sweltering. We still had to serve customers as normal. Also, there can be problems with product quality. I had to deal with customers complaining about defective products that the store had received from the supplier. And the lack of security in some stores can be a problem. There were times when we felt unsafe at work because of no proper security measures.
There are horror stories about parking too. Finding a parking spot near the store on Black Friday can be a nightmare. People drive around for ages, sometimes missing out on the early - bird deals because they are stuck in the parking lot. And when they do finally park, they might be so far away from the store that they have to walk a long distance in bad weather or with a lot of shopping bags, which is very inconvenient.
Well, there might be a story where a store had really bad customer service. A customer was trying to return a defective product. The staff was rude and unhelpful, kept denying the return even though it was clearly under the return policy. This made the customer feel frustrated and cheated.
Well, there was this time when I worked in retail during the holidays. The store was so understaffed. We had to deal with angry customers all day long. There were also issues with the inventory system. It showed items were in stock but actually they weren't. This led to a lot of disappointed customers and a really chaotic shopping environment.
A common retail customer horror story is related to sizing. A customer ordered a pair of shoes in their regular size from an online retailer. When the shoes arrived, they were two sizes too small. The return process was a nightmare. The website's return instructions were confusing, and when the customer finally managed to send the shoes back, they were charged a restocking fee even though it was clearly the retailer's fault for the incorrect sizing. Another story is about a customer who was in a physical store trying to return an unopened item. The store manager made up all sorts of rules on the spot to deny the return, even though the item was within the return policy period.
Another horror story could be over - aggressive Black Friday sales. Workers are pushed to their limits. There are stampedes of customers trying to get the best deals. Last year, at a big retail store, a display got knocked over and some people were slightly injured in the rush for discounted items. It was a nightmare for both the customers and the store employees.