Well, these could be things like customers getting bad service. Maybe the staff was rude or unhelpful. For example, not being able to find an item and the employees just ignoring the customer's request for assistance.
Another aspect could be related to the store layout. It could be so confusing that customers waste a lot of time trying to find what they need. And perhaps there are long checkout lines with slow cashiers, which can be really frustrating especially if you're in a hurry.
Some horror stories might involve product issues. For instance, buying a craft kit only to find out that it has missing parts when you get home. Or the quality of the products could be really poor, like paint that dries up too quickly or brushes that shed bristles constantly.
They can start by improving their staff training. If employees are trained better in customer service, they'll be more helpful and polite.
Well, there was this one time when a Tumblr customer ordered a handmade Tumblr - inspired charm bracelet. They were very excited about it. But when it arrived, they said it was too small, even though they had given the wrong wrist measurement in the first place. They demanded a full refund and were really rude about it.
Well, one horror story I heard was about a user who had their account hacked on Tumblr. All their personal posts, including some private thoughts and creative works, were deleted or altered by the hacker. It was a nightmare as they had put a lot of time and emotion into those posts.
A common one is that some users found their private messages being leaked. It's really a horror for those who use Tumblr to have private conversations. Maybe there was a security breach or something, but it made users feel very unsafe.
A really common type of Tumblr customer horror story involves glitches in the Tumblr system that affect the customer's experience. For instance, a customer might be in the middle of customizing their blog when suddenly all their changes are lost due to a system glitch. Or they might be trying to purchase something from a Tumblr store and the payment gateway keeps failing for no apparent reason. This can be extremely annoying for the customer, especially if they've spent a lot of time on their Tumblr activities.
One story is about a customer who ordered a custom - made Tumblr - themed art piece. They sent really unclear instructions, like just saying 'Make it cool, like Tumblr'. When they received the piece, they were furious because it wasn't what they 'imagined'. But how could the artist know what they wanted with such a vague description?
One funny (but not so funny for the customer) Tumblr horror story was about a customer who signed up for a Tumblr premium service. They were charged twice by mistake. When they tried to get a refund, they were bounced around between different support teams. Each team kept asking for the same information over and over again. It took ages for them to finally get their money back and in the meantime, they were really angry and disappointed with the whole Tumblr customer service experience.
A friend of mine had a Tumblr - related customer service encounter. The support person answered his query in a very comical way. They sent him a series of GIFs that were related to his problem. It was so unexpected and funny. He was looking for help with a blog feature and instead of just typing out instructions, they used these really funny and relevant GIFs.
One time I was on Tumblr and had an issue with a product I bought through an ad on there. I contacted the customer service. The person on the other end was super funny. They started our conversation with a meme related to my problem. It immediately lightened the mood and made the whole process of getting my issue resolved so much easier.
One horror story is when a customer asked for a small, simple flower tattoo on their wrist. But the tattoo artist was inexperienced. The lines were all wobbly and the flower looked more like a blob. The customer was really disappointed as it was supposed to be a meaningful and beautiful tattoo.