Sure. A customer went in to buy a game for a younger relative. The game had an age rating that was appropriate for the relative. But the Gamestop employee tried to push a more expensive and inappropriate game on the customer, saying the one they wanted was 'boring'. This was really unethical behavior from the staff.
A customer had a problem with a digital code they purchased from Gamestop for a game. When they contacted customer service, they were transferred from one person to another multiple times. Each person seemed to have no idea what the previous person had told the customer. After hours of being on hold and talking to different agents, the issue still wasn't resolved.
Sure. A customer called Safelite to schedule a windshield replacement. They were promised a certain date and time. But on that day, no one showed up. When the customer called to inquire, they were put on hold for a long time and then given some excuse about a scheduling mix - up. It was a very poor experience for the customer who was relying on them to get the job done as promised.
Sure. A customer walked into Radio Shack looking for a particular model of walkie - talkies for a camping trip. The salesperson assured them that the ones they had in stock were perfect for the job. However, when the customer got to the campsite, the walkie - talkies had a very limited range, not at all what was promised. The customer was left without a reliable means of communication during the trip, which was really frustrating.
Sure. I've heard of customers trying to get in touch with Fedex about a missing package. They were put on hold for hours, transferred from one department to another, and still didn't get any real help or answers.
A common horror story in dropshipping regarding customer service is when there is a lack of communication between the dropshipper and the customer. For example, if a product is out of stock, the customer is not informed in a timely manner. Instead, they keep waiting for their order, and when they finally inquire, they find out it's not available. This leads to a lot of dissatisfaction. Dropshippers need to have a proper system in place to keep customers updated on their orders at all times.
There could be a case where a customer had a legitimate complaint about a renter who was misusing their property. But Spinlister's customer service was slow to respond and didn't take appropriate action to protect the owner's interests. This led to further damage to the property and a lot of frustration for the owner.
Sure. There was a time when a customer asked the pharmacist for advice on a new medication. The pharmacist was very rude and unhelpful, just pushing the pills without explaining any possible side - effects. The customer later had a bad reaction and felt betrayed by the lack of proper service.
Sure. A friend of mine had Comcast service. One day, the cable stopped working. When he called customer service, he was transferred three times and each time he had to repeat his problem from scratch. After over an hour on the phone, the final representative told him it was a problem with the local area network which they couldn't fix right away and gave no estimate of when it would be resolved.
A guest at a Cancun resort had an issue with their bill. There were extra charges that they didn't incur. When they tried to talk to the front desk about it, the staff was unhelpful and even accused the guest of lying. It took days to sort out the mess, ruining the guest's vacation mood.
A customer once had to wait for over an hour for their order at a Subway during a busy lunchtime. The staff seemed disorganized and unconcerned about the long wait. The customer was frustrated and left with a negative impression of the store.
At some resorts, the customer service regarding activities was awful. Guests were promised certain excursions and activities as part of their package. But when the time came, the staff either cancelled at the last minute without proper explanation or made the guests pay extra for things that were supposed to be included.