Can you share some memorable tech support horror stories?

One horror story is when a user accidentally deleted all the important data on the company server. The IT tech support had to try every possible data recovery method, but most of it was lost. It was a nightmare as it led to a big setback for the company's ongoing projects.

One horror story is when a customer spilled coffee on their laptop and then called tech support. They expected the laptop to be fixed for free immediately. They were rude and refused to accept that it was their fault. It took ages to make them understand they had to pay for the repair.

Well, I heard one where a customer had a simple hardware issue with their Dell laptop. The tech support made them go through countless software diagnostics that had nothing to do with the actual problem. It took weeks to finally get someone to admit it was a hardware fault.

There was a case where a user called tech support for their printer. The support agent seemed very inexperienced. They gave the user wrong instructions on how to fix a paper jam. As a result, the printer's internal mechanism got damaged even more. It cost the user a lot of money to get it repaired later.

There was a person who called tech support because their laptop's Wi - Fi wasn't working. They were so sure it was a software issue. But when the tech asked them to check the physical switch for the Wi - Fi, they found out they had accidentally turned it off. It just shows how sometimes the simplest things can be overlooked.

Well, here are some. A person reported that their keyboard was typing random letters. Tech support asked if anything was spilled on it. The user said no. Eventually, they found out the user's cat was walking on the keyboard. Also, a guy called saying his computer was making a strange noise. It ended up being a piece of paper stuck in the fan. There was also a case where a user thought their monitor was broken as it was black, but they had just accidentally turned it off.

There are quite a few. Consider the story of a self - driving car that malfunctioned during a test drive on a busy highway. It started swerving erratically, endangering the lives of the test drivers and other motorists. In the world of gaming, a new console had a hardware defect that caused it to overheat and display graphical glitches. Many players who bought it were extremely disappointed. Additionally, a cloud storage service once had a security breach, and some users' personal and sensitive files were leaked, causing a huge scandal.

I remember a story where a user thought their computer was overheating because it made a strange noise. The tech support found out that the user had a can of soda rattling in the drawer next to the computer. The noise was coming from there, not the computer at all.

The most memorable one for me was when a tech support agent helped a disabled person to access their computer using voice commands. It was really amazing how they set up all the software and made it work perfectly. Another memorable story is about a non - tech - savvy person who accidentally deleted all their photos. The tech support team managed to retrieve them all. And a third one is a business that had a security breach. The tech support team not only fixed the security hole but also trained the staff on security best practices.

One story is about an old man who was having trouble setting up his new smartphone. He just couldn't figure out how to connect to Wi - Fi. I helped him step by step, showing him the settings icon and where to enter the password. He was so grateful when he finally got connected and could start using apps like Skype to talk to his grandchildren.